Visa Counsellor

Role Overview: As a Visa Counsellor at Visa Roots, you will be responsible for guiding clients through the entire visa application process, ensuring accurate advice, timely updates, and a seamless experience. Your proactive and client-focused approach will be key to assisting individuals, families, and corporates in obtaining the necessary visas. Key Responsibilities: - Counsel clients on various visa types, eligibility criteria, and required documentation. - Assist clients with completing application forms and submitting necessary documents. - Stay informed about the latest immigration rules and regulations to provide up-to-date guidance. - Communicate professionally with clients through phone calls, emails, and in-person interactions. - Review documents meticulously to ensure accuracy and compliance with visa requirements. - Collaborate with embassies/consulates when necessary to facilitate the visa application process. - Maintain detailed records of client interactions and diligently follow up on application statuses. - Escalate complex cases to the relevant authorities for further assistance and resolution. Qualifications Required: - Minimum of 2 years of relevant experience in visa counselling, immigration services, or related customer service roles. - In-depth knowledge of visa procedures, processes, and documentation requirements. - Strong communication skills, both verbal and written, along with exceptional interpersonal abilities. - Proficiency in MS Office applications, with the capacity to multitask effectively and work autonomously. Note: No additional details about the company were provided in the job description. Role Overview: As a Visa Counsellor at Visa Roots, you will be responsible for guiding clients through the entire visa application process, ensuring accurate advice, timely updates, and a seamless experience. Your proactive and client-focused approach will be key to assisting individuals, families, and corporates in obtaining the necessary visas. Key Responsibilities: - Counsel clients on various visa types, eligibility criteria, and required documentation. - Assist clients with completing application forms and submitting necessary documents. - Stay informed about the latest immigration rules and regulations to provide up-to-date guidance. - Communicate professionally with clients through phone calls, emails, and in-person interactions. - Review documents meticulously to ensure accuracy and compliance with visa requirements. - Collaborate with embassies/consulates when necessary to facilitate the visa application process. - Maintain detailed records of client interactions and diligently follow up on application statuses. - Escalate complex cases to the relevant authorities for further assistance and resolution. Qualifications Required: - Minimum of 2 years of relevant experience in visa counselling, immigration services, or related customer service roles. - In-depth knowledge of visa procedures, processes, and documentation requirements. - Strong communication skills, both verbal and written, along with exceptional interpersonal abilities. - Proficiency in MS Office applications, with the capacity to multitask effectively and work autonomously. Note: No additional details about the company were provided in the job description.