Visa Consultant

DESIGNATION: VISA CONSULTANTJob Summary

The Visa Consultant is responsible for providing accurate, ethical, and end-to-end visa assistance to clients for various countries. The role involves assessing client eligibility, guiding documentation, coordinating visa applications, and ensuring compliance with embassy and regulatory requirements. The consultant plays a key role in delivering a smooth and reliable visa processing experience while maintaining high service standards.

Key Responsibilities

Visa Consultation & Client Guidance

• Assess client profiles and recommend appropriate visa categories based on eligibility.
• Provide clear and accurate guidance on visa requirements, procedures, and timelines.
• Explain country-specific rules, documentation, and compliance requirements.

Documentation & Application Processing

• Verify visa documents for accuracy, completeness, and compliance.
• Prepare and submit visa applications within prescribed timelines.
• Ensure error-free documentation to minimize delays or rejections.

Client Communication & Follow-Up

• Maintain regular communication with clients regarding application status.
• Handle client queries, clarifications, and escalations professionally.
• Provide timely updates and post-submission support.

Coordination & Operations

• Coordinate with embassies, VFS centers, and external service providers.
• Work closely with internal teams to ensure smooth processing.
• Maintain accurate records of applications, payments, and documentation.

Compliance & Quality Control

• Ensure adherence to company SOPs, embassy guidelines, and legal requirements.
• Maintain confidentiality and ethical standards in all visa processes.
• Stay updated on visa rule changes, embassy updates, and policy revisions.

Key Performance Areas (KPA – Quality Focused)

• Accuracy and completeness of visa documentation
• Timely submission and follow-up of applications
• Client satisfaction and service quality
• Compliance with visa regulations and SOPs
• Effective coordination with embassies and partners

Eligibility Criteria

• Experience: Minimum 2 years of experience as a Visa Consultant or similar role
• Education: Graduate / Diploma in Travel, Tourism, or related field preferred
• Skills:
• Strong knowledge of tourist, visit, student, and work visa processes
• Excellent documentation and verification skills
• Strong communication and client-handling abilities
• Attention to detail and problem-solving skills

Job Details

• Employment Type: Full Time
• Location: Trivandrum, Kerala
• Reporting To: Operations Head / Branch Manager

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Work Location: In person