About Us CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,500 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies, CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients CIBTvisas is the leading global travel visa service with unrivaled capability to obtain business and other travel visas for corporations and individuals worldwide in a fast, convenient and secure manner, Position Overview This position is mainly responsible for ensuring our commercial teams have the information necessary to make the right financial decisions To be successful in this position, good communication skills, a good understanding of Excel, strong attention to detail and a willingness to challenge the status quo are essential, Duties And Responsibilities New business revenue reporting: Tracking revenue generated by new clients and comparing to initial expectations to identify risks & opportunities Investigate and assess process enhancements Partner Commissions Assist the Senior Pricing Manager in the commission process by running reporting, calculating entitlements and coordinating the review and approval process Help to build out reporting that evaluates commission payments over time and identifies key trends that can improve forecasting accuracy Pricing Models And Schedules Overall maintenance of pricing models to include Ensuring latest rates are populated Assessing model for enhancements to reduce the number of times bespoke modelling is required Supporting commercial teams in use of model (including as a review function where required) Support the Senior Pricing Manager with bespoke pricing requests from our larger clients in an effective and efficient manner Ad hoc support and query resolution as required Ownership Of Fee Database Converting completed pricing models into rate cards and importing into our system Updating government fee records for all locations when necessary Creation of fee records for new products and locations Working with all global offices to ensure local fees are correctly reflected, Audit and investigation of fee exceptions and anomalies General Supporting other COE colleagues within the FP&A team during forecast cycles as required Ad hoc support for FP&A / Commercial Finance as required Education And Qualifications 1 year of finance experience, including exposure to data management and data entry Some basic knowledge of RFP & pricing processes would be beneficial but not essential Understanding of Excel to an intermediate level Proficiency/fluency of English language, spoken and written Personal Qualities Excellent time management skills and the ability to work in a fast-paced environment Detail oriented to ensure accuracy and be able to discover abnormality Questioning mindset with the ability to look at data and identify trends and variances Sound business ethics, including the protection of proprietary and confidential information Ability to work independently as well as with all levels of counter-parties Ability to organise and prioritise tasks around deadlines To be flexible in working hours based on the company requirement and as assigned by the Senior Pricing Manager Competencies Deliver Results Customer Commitment Business Acumen Results Orientation Drive Improvement Quality Focus Continuous Process Improvement Solutions Mindset Teamwork And Collaboration Collaborating & Building Teams Effective Communication Living the Values

Position Overview CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process. Customers may include multinational corporations, government, travel and leisure industry, and individuals. Our Visa Consultants offer exceptional service, responsiveness, and the utmost professionalism to all customers, ensuring travel documents are obtained as easily and as quickly as possible. Responsibilities Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer, for visas, passports. and related services, ensuring accurate, efficient, and timely processing Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely Provide customer with real-time updates throughout the process Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner Develop expert skill in visa and passport processing, maximizing efficiency and productivity Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customer Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule Stay abreast of all product/senrice enhancements, system updates, and changes to requirements Assist colleagues and other teams as requested Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT's strong ethical culture Requirements Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years' experience or equivalent 1-3 years' experience; highly desirable: experience in travel, hospitality or embassy/consulate relations Fluency in written and spoken English Exceptional communication and interpersonal skills Strong client service mentality Solutions-focused with excellent attention to detail and accuracy About Us CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients. We commit to delivering a superior service experience to our clients on each and every engagement. Opportunity At CIBT We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions. Our profound commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success. Show more Show less

Position overview: We are seeking a talented and detail-oriented Senior Analyst – Revenue to join our global FP&A team. This role is a key contributor in driving insights into business performance, with a specific focus on revenue analysis across multiple regions and product lines. You will work closely with commercial, sales, and finance teams to provide high-quality financial analysis, forecasting, and reporting that support strategic decision-making. This is a fantastic opportunity for someone with 2–4 years’ experience in FP&A or commercial finance, looking to grow their career in a fast-paced, international environment. Key Responsibilities: Own and deliver recurring and ad hoc revenue reporting and analysis across all business units and regions. Support the monthly and quarterly forecasting process Analyse trends in pricing, volume, customer retention, and pipeline conversion to drive business insights. Develop and maintain financial models and dashboards to track key revenue metrics and KPIs. Prepare clear, concise commentary and insights for the Executive team. Continuously improve reporting processes and data quality, leveraging automation and best practice. What We’re Looking For: 2–4 years of experience in FP&A, commercial finance, or a similar analytical role. Strong understanding of revenue concepts (e.g., recurring revenue, deferred revenue, ARR, pipeline conversion). Advanced Excel skills – confident in building complex models and using functions such as INDEX-MATCH, SUMIFS, dynamic arrays, etc. Experience with data visualisation tools, ideally Power BI (Tableau or similar also considered). Strong attention to detail and analytical mindset. Excellent communication skills and ability to collaborate across teams and geographies. Experience working in a global or matrixed organisation is a plus. About Us: CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,500 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBT-visas, the market leader for business and other travel visa services for corporate and individual clients. CIBT-visas is the leading global travel visa service with unrivaled capability to obtain business and other travel visas for corporations and individuals worldwide in a fast, convenient and secure manner. Show more Show less

Position Overview The position of a Visa Consultant is to provide a superior class of service which includes the consultation and complete handling of travel document needs for clients seeking this level of service. The ideal successful candidate for this position will have exceptional customer service, time management, organizational and problem solving skills. The Visa Consultant provides an important role with interface between the customers and company, and for this reason CIBT seeks out people who come across in a friendly and professional manner. They must possess excellent verbal and written communication with a strong aptitude for following up with clients to resolve issues. This position requires the ability to work independently but also be a valued team member and is responsible for ensuring consistent client satisfaction through excellent service to client’s and membership account. Duties And Responsibilities Continue to develop a clear understanding of travel document requirements and procedures to ensure proper handling on requests and correct information is consistently relayed to clients Manage the daily concierge schedule which includes walking clients through processes and preparing materials for signatures required. This may include writing business letters for certain visa requests. Open and process all requests received from Concierge clients. Update Traveller Profiles with current information. Ensure correct information is on each itinerary (correct codes, prices, addresses, dates, entering important comments). Communicate with clients over the telephone, through written communication and in person, and ensure that all administration is complete and resolve any complex problems. Go through agent action list and critical file list daily to ensure all itineraries are kept current. Verify requests have been issued correctly by the issuing authority Ensure that all required travel documents are returned to the traveler in accordance with their need date. Respond to all requests for information (send kits) in a timely manner. Maintain all files in a neat and organized fashion, in accordance to the SOW Advise supervisor/manager of any learned changes in forms or requirements. Other job duties as assigned by management. Competencies The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback, and evaluation process. Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Acknowledges customers promptly and courteously; gives customers full attention Clarifies the current situation by asking questions to determine needs; listens carefully; provides appropriate information; summarizes to check understandings Willingly shares expertise and important or relevant information with team members Clearly conveys information and ideas to individuals and groups through a variety of communication models, including formal presentations. Practices attentive and active listening; synthesizes information from multiple resources and incorporates it into current discussion content Puts knowledge, understanding or skill to practical use on the job; furthers learning trial and error Prioritizes; Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate Stays focused - uses time effectively and prevents irrelevant issues or distractions from interfering with work completion Continually seeks to improve work processes, products and services. Sweats the details. Ensures that work is free from errors and is accomplished safely; takes action to correct problems Education / Training And Experience Preferred to have an Associated Degree, must have a high school diploma Experience with call center or customer service over a phone preferred. Knowledge, Skills, Abilities Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language. Highly desirable: fluency in second language. Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit. Ability to problem solve; analyse information and apply expertise and provide solutions. Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role. Proficiency with computer software, aptitude for learning new programs and commitment to data integrity. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Use their hands to handle, control, or feel objects, tools, or controls. We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws. About Us CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,100 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 55 offices in 25 countries. With thirty years of experience, we are the primary service provider to 75% of Fortune 500 companies. We offer a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBT visas, the market leader for business and other travel visa services for corporate and individual clients, and legalization services. We are fast-paced and dynamic business with aggressive plans for growth. We seek talent that will embrace the company’s aspirations to drive growth and shape the future of our business. Employees who achieve success possess intellectual curiosity, work well in a fast-paced and dynamic environment, and hold themselves accountable for driving results and achieving targets. Show more Show less

As the Manager of Immigration Center of Excellence (CoE) at CIBT, your role is crucial in ensuring the accuracy of data within Newland Chase's immigration systems to drive operational excellence. You will lead the CoE team to deliver high-quality support and data compliance services to internal clients. Your responsibilities will include overseeing end-to-end knowledge of the Newland Chase systems and processes, managing performance and productivity, and collaborating with various departments for seamless operations. Key Responsibilities: - Understanding and overseeing the CoE processes and deliverables - Collaborating with Assistant Managers and Team Leads to plan daily tasks and shifts based on peak volumes - Handling escalations and liaising with operations teams - Reporting system downtimes and issues to senior management and tech ops - Monitoring productivity metrics, providing feedback, and supporting Team Leads and teams - Identifying training needs, conducting new hire interviews, and coordinating onboarding and training with HR - Managing team rosters, attendance, absences, and holiday leave - Ensuring data security and compliance with privacy regulations - Conducting staff appraisals, training sessions, and fostering a culture of continuous improvement Other Responsibilities: - Motivating and empowering team members to achieve organizational goals - Maintaining high service standards and seeking opportunities for enhancement - Resolving conflicts, recognizing achievements, and organizing team-building activities - Adhering to company policies, SLAs, and KPIs - Mentoring new hires and ensuring adherence to policies and procedures Requirements: - Graduate level degree or equivalent - Results-oriented with a positive attitude and strong accountability - Excellent communication skills and analytical ability - Proficiency in Excel and technology - Immigration case management/support experience (desirable) - Problem-solving skills and ability to work in a fast-paced environment - Strong organizational and time management skills Competencies: - Presenting and communicating information effectively - Data analysis and reporting - Attention to detail and accuracy - Continuous learning and research - Meeting personal work goals and deadlines As the Manager of Immigration CoE, your role is instrumental in driving operational excellence, ensuring data accuracy, and fostering a culture of continuous improvement within the organization. Your dedication and leadership will contribute to the success of the team and the achievement of organizational objectives.,