About Us CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,500 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies, CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients CIBTvisas is the leading global travel visa service with unrivaled capability to obtain business and other travel visas for corporations and individuals worldwide in a fast, convenient and secure manner, Position Overview This position is mainly responsible for ensuring our commercial teams have the information necessary to make the right financial decisions To be successful in this position, good communication skills, a good understanding of Excel, strong attention to detail and a willingness to challenge the status quo are essential, Duties And Responsibilities New business revenue reporting: Tracking revenue generated by new clients and comparing to initial expectations to identify risks & opportunities Investigate and assess process enhancements Partner Commissions Assist the Senior Pricing Manager in the commission process by running reporting, calculating entitlements and coordinating the review and approval process Help to build out reporting that evaluates commission payments over time and identifies key trends that can improve forecasting accuracy Pricing Models And Schedules Overall maintenance of pricing models to include Ensuring latest rates are populated Assessing model for enhancements to reduce the number of times bespoke modelling is required Supporting commercial teams in use of model (including as a review function where required) Support the Senior Pricing Manager with bespoke pricing requests from our larger clients in an effective and efficient manner Ad hoc support and query resolution as required Ownership Of Fee Database Converting completed pricing models into rate cards and importing into our system Updating government fee records for all locations when necessary Creation of fee records for new products and locations Working with all global offices to ensure local fees are correctly reflected, Audit and investigation of fee exceptions and anomalies General Supporting other COE colleagues within the FP&A team during forecast cycles as required Ad hoc support for FP&A / Commercial Finance as required Education And Qualifications 1 year of finance experience, including exposure to data management and data entry Some basic knowledge of RFP & pricing processes would be beneficial but not essential Understanding of Excel to an intermediate level Proficiency/fluency of English language, spoken and written Personal Qualities Excellent time management skills and the ability to work in a fast-paced environment Detail oriented to ensure accuracy and be able to discover abnormality Questioning mindset with the ability to look at data and identify trends and variances Sound business ethics, including the protection of proprietary and confidential information Ability to work independently as well as with all levels of counter-parties Ability to organise and prioritise tasks around deadlines To be flexible in working hours based on the company requirement and as assigned by the Senior Pricing Manager Competencies Deliver Results Customer Commitment Business Acumen Results Orientation Drive Improvement Quality Focus Continuous Process Improvement Solutions Mindset Teamwork And Collaboration Collaborating & Building Teams Effective Communication Living the Values
Position overview: We are seeking a talented and detail-oriented Senior Analyst – Revenue to join our global FP&A team. This role is a key contributor in driving insights into business performance, with a specific focus on revenue analysis across multiple regions and product lines. You will work closely with commercial, sales, and finance teams to provide high-quality financial analysis, forecasting, and reporting that support strategic decision-making. This is a fantastic opportunity for someone with 2–4 years’ experience in FP&A or commercial finance, looking to grow their career in a fast-paced, international environment. Key Responsibilities: Own and deliver recurring and ad hoc revenue reporting and analysis across all business units and regions. Support the monthly and quarterly forecasting process Analyse trends in pricing, volume, customer retention, and pipeline conversion to drive business insights. Develop and maintain financial models and dashboards to track key revenue metrics and KPIs. Prepare clear, concise commentary and insights for the Executive team. Continuously improve reporting processes and data quality, leveraging automation and best practice. What We’re Looking For: 2–4 years of experience in FP&A, commercial finance, or a similar analytical role. Strong understanding of revenue concepts (e.g., recurring revenue, deferred revenue, ARR, pipeline conversion). Advanced Excel skills – confident in building complex models and using functions such as INDEX-MATCH, SUMIFS, dynamic arrays, etc. Experience with data visualisation tools, ideally Power BI (Tableau or similar also considered). Strong attention to detail and analytical mindset. Excellent communication skills and ability to collaborate across teams and geographies. Experience working in a global or matrixed organisation is a plus. About Us: CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,500 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBT-visas, the market leader for business and other travel visa services for corporate and individual clients. CIBT-visas is the leading global travel visa service with unrivaled capability to obtain business and other travel visas for corporations and individuals worldwide in a fast, convenient and secure manner. Show more Show less
Position Overview CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process. Customers may include multinational corporations, government, travel and leisure industry, and individuals. Our Visa Consultants offer exceptional service, responsiveness, and the utmost professionalism to all customers, ensuring travel documents are obtained as easily and as quickly as possible. Responsibilities Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer, for visas, passports. and related services, ensuring accurate, efficient, and timely processing Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely Provide customer with real-time updates throughout the process Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner Develop expert skill in visa and passport processing, maximizing efficiency and productivity Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customer Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule Stay abreast of all product/senrice enhancements, system updates, and changes to requirements Assist colleagues and other teams as requested Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT's strong ethical culture Requirements Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years' experience or equivalent 1-3 years' experience; highly desirable: experience in travel, hospitality or embassy/consulate relations Fluency in written and spoken English Exceptional communication and interpersonal skills Strong client service mentality Solutions-focused with excellent attention to detail and accuracy About Us CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients. We commit to delivering a superior service experience to our clients on each and every engagement. Opportunity At CIBT We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions. Our profound commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success. Show more Show less
Position Overview The position of a Visa Consultant is to provide a superior class of service which includes the consultation and complete handling of travel document needs for clients seeking this level of service. The ideal successful candidate for this position will have exceptional customer service, time management, organizational and problem solving skills. The Visa Consultant provides an important role with interface between the customers and company, and for this reason CIBT seeks out people who come across in a friendly and professional manner. They must possess excellent verbal and written communication with a strong aptitude for following up with clients to resolve issues. This position requires the ability to work independently but also be a valued team member and is responsible for ensuring consistent client satisfaction through excellent service to client’s and membership account. Duties And Responsibilities Continue to develop a clear understanding of travel document requirements and procedures to ensure proper handling on requests and correct information is consistently relayed to clients Manage the daily concierge schedule which includes walking clients through processes and preparing materials for signatures required. This may include writing business letters for certain visa requests. Open and process all requests received from Concierge clients. Update Traveller Profiles with current information. Ensure correct information is on each itinerary (correct codes, prices, addresses, dates, entering important comments). Communicate with clients over the telephone, through written communication and in person, and ensure that all administration is complete and resolve any complex problems. Go through agent action list and critical file list daily to ensure all itineraries are kept current. Verify requests have been issued correctly by the issuing authority Ensure that all required travel documents are returned to the traveler in accordance with their need date. Respond to all requests for information (send kits) in a timely manner. Maintain all files in a neat and organized fashion, in accordance to the SOW Advise supervisor/manager of any learned changes in forms or requirements. Other job duties as assigned by management. Competencies The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback, and evaluation process. Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Acknowledges customers promptly and courteously; gives customers full attention Clarifies the current situation by asking questions to determine needs; listens carefully; provides appropriate information; summarizes to check understandings Willingly shares expertise and important or relevant information with team members Clearly conveys information and ideas to individuals and groups through a variety of communication models, including formal presentations. Practices attentive and active listening; synthesizes information from multiple resources and incorporates it into current discussion content Puts knowledge, understanding or skill to practical use on the job; furthers learning trial and error Prioritizes; Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate Stays focused - uses time effectively and prevents irrelevant issues or distractions from interfering with work completion Continually seeks to improve work processes, products and services. Sweats the details. Ensures that work is free from errors and is accomplished safely; takes action to correct problems Education / Training And Experience Preferred to have an Associated Degree, must have a high school diploma Experience with call center or customer service over a phone preferred. Knowledge, Skills, Abilities Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language. Highly desirable: fluency in second language. Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit. Ability to problem solve; analyse information and apply expertise and provide solutions. Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role. Proficiency with computer software, aptitude for learning new programs and commitment to data integrity. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Use their hands to handle, control, or feel objects, tools, or controls. We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws. About Us CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,100 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 55 offices in 25 countries. With thirty years of experience, we are the primary service provider to 75% of Fortune 500 companies. We offer a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBT visas, the market leader for business and other travel visa services for corporate and individual clients, and legalization services. We are fast-paced and dynamic business with aggressive plans for growth. We seek talent that will embrace the company’s aspirations to drive growth and shape the future of our business. Employees who achieve success possess intellectual curiosity, work well in a fast-paced and dynamic environment, and hold themselves accountable for driving results and achieving targets. Show more Show less
As the Manager of Immigration Center of Excellence (CoE) at CIBT, your role is crucial in ensuring the accuracy of data within Newland Chase's immigration systems to drive operational excellence. You will lead the CoE team to deliver high-quality support and data compliance services to internal clients. Your responsibilities will include overseeing end-to-end knowledge of the Newland Chase systems and processes, managing performance and productivity, and collaborating with various departments for seamless operations. Key Responsibilities: - Understanding and overseeing the CoE processes and deliverables - Collaborating with Assistant Managers and Team Leads to plan daily tasks and shifts based on peak volumes - Handling escalations and liaising with operations teams - Reporting system downtimes and issues to senior management and tech ops - Monitoring productivity metrics, providing feedback, and supporting Team Leads and teams - Identifying training needs, conducting new hire interviews, and coordinating onboarding and training with HR - Managing team rosters, attendance, absences, and holiday leave - Ensuring data security and compliance with privacy regulations - Conducting staff appraisals, training sessions, and fostering a culture of continuous improvement Other Responsibilities: - Motivating and empowering team members to achieve organizational goals - Maintaining high service standards and seeking opportunities for enhancement - Resolving conflicts, recognizing achievements, and organizing team-building activities - Adhering to company policies, SLAs, and KPIs - Mentoring new hires and ensuring adherence to policies and procedures Requirements: - Graduate level degree or equivalent - Results-oriented with a positive attitude and strong accountability - Excellent communication skills and analytical ability - Proficiency in Excel and technology - Immigration case management/support experience (desirable) - Problem-solving skills and ability to work in a fast-paced environment - Strong organizational and time management skills Competencies: - Presenting and communicating information effectively - Data analysis and reporting - Attention to detail and accuracy - Continuous learning and research - Meeting personal work goals and deadlines As the Manager of Immigration CoE, your role is instrumental in driving operational excellence, ensuring data accuracy, and fostering a culture of continuous improvement within the organization. Your dedication and leadership will contribute to the success of the team and the achievement of organizational objectives.,
The position of a Visa Consultant is to provide a superior class of service which includes the consultation and complete handling of travel document needs for clients seeking this level of service. The ideal successful candidate for this position will have exceptional customer service, time management, organizational, and problem-solving skills. The Visa Consultant provides an important role with an interface between the customers and the company, and for this reason, CIBT seeks out people who come across in a friendly and professional manner. They must possess excellent verbal and written communication with a strong aptitude for following up with clients to resolve issues. This position requires the ability to work independently but also be a valued team member. This position is responsible for ensuring consistent client satisfaction through excellent service to clients and membership account. Duties And Responsibilities Continue to develop a clear understanding of travel document requirements and procedures to ensure proper handling of requests and correct information is consistently relayed to clients. Manage the daily concierge schedule which includes walking clients through processes and preparing materials for signatures required. This may include writing business letters for certain visa requests. Open and process all requests received from clients. Update Traveller Profiles with current information. Ensure correct information is on each itinerary (correct codes, prices, addresses, dates, entering important comments). Communicate with clients over the telephone, through written communication and in person, and ensure that all administration is complete and resolve any complex problems. Go through agent action list and critical file list daily to ensure all itineraries are kept current. Verify requests have been issued correctly by the issuing authority. Ensure that all required travel documents are returned to the traveler in accordance with their need date. Respond to all requests for information (send kits) in a timely manner. Maintain all files in a neat and organized fashion, in accordance with the SOW. Advise supervisor/manager of any learned changes in forms or requirements. Other job duties as assigned by management. Competencies Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. Acknowledges customers promptly and courteously; gives customers full attention. Clarifies the current situation by asking questions to determine needs; listens carefully; provides appropriate information; summarizes to check understandings. Willingly shares expertise and important or relevant information with team members. Clearly conveys information and ideas to individuals and groups through a variety of communication models, including formal presentations. Practices attentive and active listening; synthesizes information from multiple resources and incorporates it into current discussion content. Puts knowledge, understanding or skill to practical use on the job; furthers learning trial and error. Prioritizes; Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate. Stays focused - uses time effectively and prevents irrelevant issues or distractions from interfering with work completion. Continually seeks to improve work processes, products, and services. Sweats the details. Ensures that work is free from errors and is accomplished safely; takes action to correct problems. Education / Training And Experience Preferred to have an Associated Degree, must have a high school diploma. Experience with call center or customer service over the phone preferred. Knowledge, Skills, Abilities Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language. Highly desirable: fluency in a second language. Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit. Ability to problem solve; analyze information and apply expertise and provide solutions. Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with the desire to show ownership and commitment to the role. Proficiency with computer software, aptitude for learning new programs and commitment to data integrity. Physical Demands About Us CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly-owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients. We commit to delivering a superior service experience to our clients on each and every engagement.,
To be successful in this position, you should possess strong communication skills and have a good command over English. Additionally, proficiency in Excel, including VLookup, HLookup, Pivot Table, and building Charts & Graphs, is essential. A solid understanding of intermediate and advanced Accounts Receivable principles with excellent attention to detail is crucial. Your responsibilities will include managing the billing process for immigration cases, monitoring and recording all fees, generating accurate and timely invoices, addressing billing-related inquiries, ensuring compliance with company policies and regulations, identifying process improvement opportunities, generating reports, and collaborating with team members. The ideal candidate should have experience in End to End Accounts Receivable, dealing with multiple currencies, strong Excel skills, and proficiency in the English language. Prior experience in billing or accounting, excellent communication skills, problem-solving abilities, attention to detail, and strong organizational skills are desired. CIBT, the leading global provider of immigration and visa services, is seeking a Billing Specialist to join their team. With over 1,500 immigration and visa professionals in 25 countries, CIBT serves 75% of Fortune 500 companies. As part of the team, you will work closely with immigration consultants and other team members to ensure smooth billing operations and compliance with company policies and regulations.,
You will be joining our global FP&A team as a Senior Analyst Revenue, where your primary responsibility will be to provide detailed revenue analysis across various regions and product lines. You will collaborate with commercial, sales, and finance teams to deliver high-quality financial analysis, forecasting, and reporting to facilitate strategic decision-making processes. This role is ideal for someone with 2-4 years of experience in FP&A or commercial finance, who is eager to advance their career in a dynamic, international setting. Your key responsibilities will include generating both regular and ad hoc revenue reports and analyses for all business units and regions. Additionally, you will play a crucial role in supporting the monthly and quarterly forecasting processes, analyzing pricing trends, customer retention, volume, and pipeline conversion to extract valuable business insights. You will also be tasked with developing and maintaining financial models and dashboards to monitor key revenue metrics and KPIs, as well as preparing clear and concise commentary and insights for the Executive team. Continuous improvement of reporting processes and data quality through automation and best practices will be a key focus of this role. To excel in this position, you should possess 2-4 years of experience in FP&A, commercial finance, or a related analytical field, along with a deep understanding of revenue concepts such as recurring revenue, deferred revenue, ARR, and pipeline conversion. Proficiency in advanced Excel functions like INDEX-MATCH, SUMIFS, and dynamic arrays is essential, as is familiarity with data visualization tools, preferably Power BI (Tableau or similar tools will also be considered). Strong attention to detail, an analytical mindset, excellent communication skills, and the ability to collaborate effectively across teams and geographies are crucial for success in this role. Previous experience working in a global or matrixed organization would be an added advantage. As a part of CIBT, the leading global provider of immigration and visa services, you will have the opportunity to work with over 1,500 immigration and visa professionals across 60 offices in 25 countries. With thirty years of experience, CIBT serves as the primary service provider to 75% of Fortune 500 companies, offering comprehensive services through its two primary brands: Newland Chase and CIBT-visas. Newland Chase focuses on global immigration strategy and advisory services for corporations worldwide, while CIBT-visas is the market leader in business and travel visa services for corporate and individual clients. CIBT-visas boasts unparalleled capabilities in obtaining business and travel visas worldwide, ensuring a fast, convenient, and secure process for clients.,
You will be responsible for managing the Immigration Center of Excellence (CoE) team to ensure accurate data exists in Newland Chase's immigration systems, contributing to the business's operational excellence. Your duties and responsibilities will include: - Having a complete understanding of the CoE processes and deliverables - Identifying deliverable tasks for the day along with Assistant Managers & Team Leads and planning the shift - Identifying peak volumes and planning the shift and week accordingly - Handling any escalations and working closely with ops teams - Escalating system downtimes and issues with senior management and tech ops - Checking productivity tracker of Team Leads to identify any issues and sharing performance metrics with senior management - Providing feedback and support to Team Leads and the team based on productivity and performance - Identifying volumes and the need for overtime - Conducting new hire interviews - Coordinating with HR for new hire onboarding and training - Coordinating with IT to ensure IT assets have been provided to new joiners - Coordinating with Transport/Admin to set up cab facility for new joiners and existing staff - Working with Data Privacy Officer and reporting on any data security incidents - Identifying training needs for new projects and planning staffing accordingly - Setting team rotas, managing attendance and absences, and coordinating holiday leave - Working closely with HR to confirm/extend probation of new joiners Other responsibilities include but are not limited to: - Running quarterly staff appraisals for team members and creating progress plans - Conducting training of team members to maximize their potential - Empowering team members with skills to improve their confidence, product knowledge, and communication skills - Motivating the team to achieve organizational goals - Ensuring service standards remain high and continually looking for ways to improve - Listening to team members" feedback and resolving any issues or conflicts - Recognizing high performance and rewarding accomplishments - Suggesting and organizing team-building activities - Adhering to organizational expectations; creating objectives that align with Service Level Agreements (SLA) and Key Performance Indicators (KPI) - Coaching and developing new hires (if required) - Ensuring consistency in adhering to company policies and procedures You should possess the following qualifications and skills: - Graduate level degree or equivalent - Results-oriented and operates with a strong level of accountability - Able to demonstrate a positive attitude even during challenging times - Excellent communication skills both face to face and in writing - Proven analytical ability - Strong Excel skills & a proven love of and aptitude for technology - High standards and integrity coupled with excellent attention to detail and organizational skills - Strong focus with exceptional interpersonal and communication skills - Proactive approach to addressing and communicating issues, providing feedback and solutions - Ability to be flexible with scheduling based on business needs - Excellent time management and planning skills - Immigration case management/immigration support experience (1-2 years) (Desirable) - Exceptional problem-solving and analytical skills within a fast-paced environment with competing demands - Communicates both verbally and in writing clearly and accurately - Able to demonstrate a positive and flexible attitude to work - High level of ability to perform tasks with minimum supervision - Ability to organize and prioritize tasks under tight deadlines Competencies critical for success in the role include: - Presenting and communicating Information - Data analysis and reporting - Attention to detail - Learning and researching - Achieving personal work goals and objectives - Setting and working to deadline,
Position Overview This Financial Accountant coordinates and maintains the Financial record keeping of various entities in the global Newland Chase / CIBT ownership structure, and is responsible for all aspects of accounting to ensure that all financial requirements of the Company are being met. This person will work with Internal stakeholders HR, IT, Operations Team to maintain the books and records, chart of accounts of the corporate entities. To be fully successful in this position, this person will have good communication skills, good command over English, advanced Excel skills, a strong grasp of intermediate and advanced accounting principles, a good understanding of a consolidation and reporting application, and excellent detail orientation. Duties And Responsibilities General Accounting (Records to Report) Fixed Assets, Depreciation, Intercompany Accounting & Reconciliation, Bank Reconciliation, Revenue Accounting, GST Reconciliation, P&L and Balance Sheet Reconciliation, Month End Journals, Month End Reporting Will be jointly / independently responsible for end to end month/quarter/year end close activities Will be jointly/ independently responsible for submission of applicable Tax, Legal & Statutory submissions as per clients local laws Responds to financial inquiries by gathering, analyzing, summarizing and interpreting data Assisting team with year-end audit requirements Ensuring proper documentation of process SOPs are maintained & updated Special projects and other duties, as required Education And Qualifications 1-3 years in professional accounting position in public or corporate accounting Expert knowledge of GST & withholding taxes Experience in dealing with intercompany transactions and multiple currencies Strong Excel skills Proficiency/fluency of English language, spoken and written Strong analytical and problem-solving skills Previous experience with dealing with international internal / external stakeholders would be preferable Needs to be flexible with working hours when required by the company and assigned by the Finance Manager Personal Qualities Excellent time management skills and the ability to work in a fast-paced environment Sound business ethics, including the protection of proprietary and confidential information Excellent verbal, written, analytical and presentation skills Ability to work independently as well as with all levels of internal staff, as well as outside clients and vendors High level of ability to perform tasks with minimum supervision Ability to organise and prioritise tasks under tight deadlines Competencies Deliver Results: Customer Commitment, Business Acumenand Results Orientation Drive Improvement: Quality Focus, Continuous Process Improvement and Solutions Mindset Teamwork and Collaboration: Leading Teams, Collaborating & Building Teams, Effective Communication and Living the Values About Us CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients. We commit to delivering a superior service experience to our clients on each and every engagement.
As a Visa Consultant at CIBT, your role involves providing top-notch service by managing travel document needs for clients. You will serve as the interface between customers and the company, necessitating exceptional customer service, time management, organizational, and problem-solving skills. Your key responsibilities include: - Developing a clear understanding of travel document requirements and procedures - Managing the daily concierge schedule and preparing materials for client signatures - Opening and processing client requests, updating Traveller Profiles, and ensuring correct information on itineraries - Communicating with clients through various channels to resolve issues and ensure client satisfaction - Verifying requests and ensuring all required travel documents are returned to the traveler promptly Additionally, you will be expected to: - Acknowledge and assist customers promptly and courteously - Share expertise and relevant information with team members - Clearly convey information and ideas through various communication models - Prioritize tasks and adjust priorities as needed - Continually seek to improve work processes, products, and services The ideal candidate for this role should possess an Associated Degree or high school diploma, with experience in call center or phone-based customer service preferred. Fluency in English and a second language is highly desirable. Excellent organizational, time management, and problem-solving skills are essential, along with proficiency in computer software and a commitment to data integrity. CIBT is a global provider of immigration and visa services with over 1,600 professionals in 27 countries, serving 75% of Fortune 500 companies. The company is dedicated to delivering a superior service experience to clients on every engagement.,
Position Overview The Immigration Manager role oversees the full spectrum of immigration casework and team management, ensuring high-quality service delivery and compliance with firm standards. The position involves supervising complex and high-value immigration cases, providing strategic legal advice, and ensuring timely completion of reviews and reports. The individual will lead a team of consultants, fostering professional growth, maintaining morale, and ensuring consistent communication across all levels. In addition, the role includes direct client engagementmanaging key corporate accounts, overseeing service-level agreements, and driving business development opportunities. A strong focus on compliance, process improvement, and the effective use of technology is essential to maintain accuracy, efficiency, and regulatory adherence across all immigration activities. Responsibilities Include But Are Not Limited To Supervisory Tasks Reviewing and supervising all aspects of immigration casework, including forms, documents, email correspondence and representation letters Supervising the preparation and submission of complex cases, taking the lead where necessary covering high net worth cases, and any complex cases for key accounts and high net worth individuals Providing strategic legal advice to colleagues and clients and ensuring dissemination of information across the team Taking responsibility for supervising invoicing, credit control, escalating any issues to the Director. Setting timetables and completing quarterly reviews for reporting team (to include all consultants) ensuring meetings are completed in a timely manner and reports written up within 3 day. Undertaking case reviews in line with schedule in a timely and competent manner Completing training assessments for each member of reporting team, managing staff progression, identifying training requirements and monitoring progress during quarterly reviews. Ensuring retention of reporting team, identifying any areas requiring improvement, monitoring career progression and general morale within the team Induction and training of new staff and mentoring junior consultants Holding regular one-on-one discussions team members, to discuss general issues or concerns Team Meetings; meets regularly with the team as a group and to review feedback / performance / cases where needed Client Tasks Managing case initiations, ensuring new cases are allocated to appropriate consultants Ensuring all cases are completed within agreed SLAs for specific key accounts Managing own case load, ordinarily comprising of complex casework, as well as complex Visa issues for restricted nationals etc. Being responsible for ensuring up to date rate cards are in place for existing clients and where possible negotiating annual increases. Devising and implementing annual account management programmes to include training sessions, compliance audits and quarterly account reviews, taking into account license renewal Pro-actively managing key corporate accounts, meeting all key accounts quarterly, monitoring and analysing account activity ensuring sponsor licenses are properly maintained Producing monthly account reports for review, including number/type of new cases, escalations, new wins Taking active involvement in business development and working in conjunction with other departments to cross sell firm services Preparing bidding proposals and tender documents as required Identifying opportunities to diversify services, taking an active role in business planning. Ownership & Communication Manages activities of the team related to case work support, work-life balance, stress level, capacity to take on new cases Leads teams by example Take ownership to ensure processes are being followed and implemented Builds communication links between teams Recognizes and shares key team achievements Acts as spokesperson for the team: voices concerns or issues Encourages team members to take responsibility for their own actions Technology and Compliance Monitoring and use of and maintaining accuracy of date on the internal Immigo and filing system in line with SOW Taking responsibility for the provision of compliance support for new and existing accounts, attending and supervising the compliance audit/meetings, reviewing follow up report, training and liaising with key accounts to ensure recommendations are carried out in a timely manner Maintaining up to the minute knowledge of the immigration rules and policy in all areas covering all India Work Visas, renewals and appeals through Immigo, reading as well as completing online training modules via LMS Person Specification (E = essential, D = desirable) 5+ years of proven experience of providing detailed and accurate advice on India Immigration -E Proven ability to write clearly and concisely, using appropriate language and terminology a tone, style and format suited for the purpose and the audience- E Exceptional organizational abilities proven through working on complex projects E Proven ability to identify, analyse and interpret information from a range of sources develop appropriate solutions E Proven ability of leading and managing teams E Able to demonstrate a positive and flexible attitude to work, particularly new initiatives E Proven ability to manage a diverse and varied workload including strategic advice E Proven ability to maintain a clear overview of the key issues and prioritise effectively E Highly competent at answering high volume queries E Proven negotiation skills with the ability to influence effectively and sensitively, verbally in writing E Excellent communication skills which contribute to the building of effective relationships with colleagues and clients E Graduate level degree or equivalent - E About Newland Chase Newland Chase, a wholly-owned subsidiary of CIBT (www.cibtvisas.com), is an award winning, global immigration service company providing comprehensive immigration and mobility solutions to global companies, national corporations and private clients. As a subsidiary of CIBT, Newland Chase has access to more than 60 offices across 22 countries. Newland Chase combines unmatched global expertise with deep local knowledge to offer unique mobility solutions that are tailored to exceed our clients expectations. Our Immigration Advisors come from diverse professional backgrounds and are unified by their passion to deliver knowledgeable, compliant solutions to assist clients with all immigration matters. Our approach combines a deep understanding of immigration laws and our clients unique challenges. We leverage more than 40 years of experience, a truly global footprint, and technology solutions to create exceptional solutions within a safe and compliant framework. We are singularly focused on delivering exceptional results to our clients. Newland Chase is a fast-paced and dynamic business with aggressive plans for growth. We seek talent that will embrace the company's aspirations to drive growth and shape the future of our business. Why Newland Chase Newland Chase is an award-winning immigration service provider with an exceptional track record of growth. We recruit the best talent in the industry and create opportunities for employees at a national and global level. We foster an environment of honesty and integrity and reward those who embrace these principles. We are singularly focused on achieving results for our clients while delivering an exceptional service experience. Our Values Our Values emphasize the following 6 key areas: Embrace Global Diversity We work collaboratively and seamlessly across a global footprint to deliver exceptional client satisfaction. Achieve Excellence Through Accountability We hold ourselves and each other accountable for our clients successes, instilling confidence and trust by taking ownership, delivering on commitments and exceeding expectations. Understand Our Clients We listen to our clients, understand their needs and expectations, and work closely with them to develop the best solution based on their business goals and mission Pursue knowledge and Stay Informed We are informed experts connected to our clients, operating in a dynamic, fast?paced and complex global environment Operate as a team We respect, trust and support one another; recognizing that we provide the best solutions for clients because we rely on each other. Act with complete integrity? We protect our clients interests, data and reputations through a strong ethical culture and rigorous compliance programs.
Position Overview: ? CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process. Customers may include multinational corporations, government, travel and leisure industry, and individuals. Our Visa Consultants offer exceptional service, responsiveness, and the utmost professionalism to all customers, ensuring travel documents are obtained as easily and as quickly as possible.? Responsibilities: ? Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer, for visas, passports. and related services, ensuring accurate, efficient, and timely processing? Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions? Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely. Provide customer with real-time updates throughout the process? Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner? Develop expert skill in visa and passport processing, maximizing efficiency and productivity? Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customer? Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues? Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule? Stay abreast of all product/service enhancements, system updates, and changes to requirements ? Assist colleagues and other teams as requested? Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data? Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT's strong ethical culture? ? Requirements: ? Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years experience or equivalent? 1-5 years experience; highly desirable: experience in travel, hospitality or embassy/consulate relations? Fluency in written and spoken English? Exceptional communication and interpersonal skills? Strong client service mentality? Solutions-focused with excellent attention to detail and accuracy? ? About Us CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.? With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.? We commit to delivering a superior service experience to our clients on each and every engagement.? Opportunity at CIBT: ? We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions. Our profound commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success.