Manager, Immigration

As the Manager of Immigration Center of Excellence (CoE) at CIBT, your role is crucial in ensuring the accuracy of data within Newland Chase's immigration systems to drive operational excellence. You will lead the CoE team to deliver high-quality support and data compliance services to internal clients. Your responsibilities will include overseeing end-to-end knowledge of the Newland Chase systems and processes, managing performance and productivity, and collaborating with various departments for seamless operations. Key Responsibilities: - Understanding and overseeing the CoE processes and deliverables - Collaborating with Assistant Managers and Team Leads to plan daily tasks and shifts based on peak volumes - Handling escalations and liaising with operations teams - Reporting system downtimes and issues to senior management and tech ops - Monitoring productivity metrics, providing feedback, and supporting Team Leads and teams - Identifying training needs, conducting new hire interviews, and coordinating onboarding and training with HR - Managing team rosters, attendance, absences, and holiday leave - Ensuring data security and compliance with privacy regulations - Conducting staff appraisals, training sessions, and fostering a culture of continuous improvement Other Responsibilities: - Motivating and empowering team members to achieve organizational goals - Maintaining high service standards and seeking opportunities for enhancement - Resolving conflicts, recognizing achievements, and organizing team-building activities - Adhering to company policies, SLAs, and KPIs - Mentoring new hires and ensuring adherence to policies and procedures Requirements: - Graduate level degree or equivalent - Results-oriented with a positive attitude and strong accountability - Excellent communication skills and analytical ability - Proficiency in Excel and technology - Immigration case management/support experience (desirable) - Problem-solving skills and ability to work in a fast-paced environment - Strong organizational and time management skills Competencies: - Presenting and communicating information effectively - Data analysis and reporting - Attention to detail and accuracy - Continuous learning and research - Meeting personal work goals and deadlines As the Manager of Immigration CoE, your role is instrumental in driving operational excellence, ensuring data accuracy, and fostering a culture of continuous improvement within the organization. Your dedication and leadership will contribute to the success of the team and the achievement of organizational objectives.,