Virtual Medical Assistant

gingerCube US utilizes cloud and mobile solutions to interface with hospitals, physician groups, resident programs, and scribe services, improving revenue cycle and reducing time to bill by up to 85%. Our flagship product, maxRVU, and scribe services have been widely adopted by physician groups, hospitals, and revenue cycle companies across the US. After creating a trustworthy brand, we are growing quickly and are currently adding more employees to help us achieve even greater success. We are seeking talented people to join us as we build our workforce to support our quick expansion.

Job Overview:

The Patient Appointment Scheduler is responsible for managing and coordinating patient appointments in a healthcare setting. The role involves interacting with patients, healthcare providers, and office staff to ensure timely and efficient scheduling of appointments. This position requires exceptional communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Schedule Appointments: Coordinate patient appointments by phone, email, and in person based on the availability of healthcare providers and patient preferences.
• Confirm Appointments: Ensure all scheduled appointments are confirmed with patients in advance, either by phone, text, or email.
• Manage Patient Records: Maintain accurate patient information, including appointment history, contact details, and insurance information, ensuring confidentiality.
• Provide Information: Answer patient inquiries related to appointments, office hours, and healthcare providers. Direct patients to appropriate departments as needed.
• Reschedule Appointments: Assist patients in rescheduling or cancelling appointments when necessary, offering alternative times and dates.
• Maintain Appointment Calendar: Keep track of daily schedules, ensuring there are no scheduling conflicts and optimizing appointment slots.
• Handle Patient Concerns: Address patient issues or concerns regarding scheduling or any delays and ensure high levels of patient satisfaction.
• Collaborate with Medical Staff: Communicate regularly with physicians, nurses, and other healthcare professionals to ensure that schedules align with patient needs and provider availability.
• Other Administrative Tasks: Assist with administrative duties as needed, such as filing, data entry, and assisting in medical record management.

Qualifications:

• Education: Bachelor’s degree in healthcare administration or related field preferred.

Experience:

• Previous experience as a virtual medical assistant, healthcare setting, or administrative role preferred.
• Strong customer service experience, with an emphasis on patient care.
• Minimum 6 months experience required
• Looking for immediate joiners

Skills and Abilities:

• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize effectively in a busy environment.
• Proficiency with scheduling software, electronic health records (EHR) systems, and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Knowledge of medical terminology and healthcare insurance processes is a plus.

Personal Attributes:

• Friendly and professional attitude with a focus on customer service.
• Ability to maintain confidentiality and adhere to privacy regulations (HIPAA).
• Strong problem-solving skills and ability to work well under pressure.
• Ability to work at a computer for long periods.
• Ability to communicate effectively through phone, email, and virtual platforms.

Work Environment:

• US shift (EST/CST/PST)
• Remote work environment; must have a reliable internet connection and access to a quiet, professional workspace (HIPAA compliant).
• Must be comfortable with technology and virtual communication platforms (e.g., Zoom, Google meet, Microsoft Teams).
• Flexible hours may be required based on patient demand, including evenings or weekends.
• Should have personal laptop (Windows 11 Pro)

Additional Compensation:

• Health insurance
• PF
• Paid time off (PTO)

Share your resume at priyanka@gingercube.com