Virtual Medical Assistant

Job Description (JD)

Position: Virtual Medical Assistant (VMA) – US Healthcare Support Location: Remote (WFH) – India (Ahmedabad preferred) Work Hours: 5:30 PM – 3:00 AM IST (aligning with US time zones) Company: [Your Company Name] – A fast-growing HealthTech company supporting US doctors, clinics, and healthcare organizations

About the Role

We are looking for a Virtual Medical Assistant to support US-based healthcare professionals. The ideal candidate has strong English communication, experience in handling healthcare admin tasks, and the ability to work independently during US business hours.

Key Responsibilities

• Manage patient scheduling, reminders, and follow-ups
• Handle electronic health record (EHR/EMR) updates accurately
• Support doctors with documentation, charting, and medical notes
• Respond to patient queries via email, calls, or chat (as per compliance rules)
• Assist in medical billing, coding basics, and insurance coordination (if trained)
• Coordinate with pharmacies, labs, and diagnostic centers for orders/results
• Provide daily reports/updates to doctors or US teams
• Maintain confidentiality and follow HIPAA compliance guidelines

Key Requirements:

• Graduate (Life Sciences, Nursing, Pharma background preferred but not mandatory)
• Prior experience as a Medical Virtual Assistant / Healthcare BPO / Medical Transcriptionist is a strong plus
• Excellent English communication (written + spoken)
• Familiarity with EHR/EMR systems (Athenahealth, Kareo, eClinicalWorks, etc.) is an advantage
• Strong multitasking, attention to detail, and client-facing confidence
• Ability to work US night shift hours
• Must have reliable internet and quiet work environment

What We Offer

• Fully remote role (Work-from-home)
• Opportunity to work with US doctors and healthcare startups
• Training on EHR/EMR tools and compliance (HIPAA basics)
• Career growth into Team Lead / Operations Manager roles in healthcare support

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Work from home