Jobs
Interviews
IntouchCX logo

VIP Customer Support Role

2 - 6 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

Apply

Skills Required

customer service issue resolution critical thinking relationship development analytical skills social media engagement sales events participation rapport building forum moderation social media monitoring beta feedback analysis english communication professionalism attention to detail multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

As a VIP Customer Service Associate for a Gaming Process, your primary responsibility will be to interact with VIP customers on a daily basis and address all their issues through phone, social media, and chat channels. You will actively engage customers on social media platforms to promote participation in upcoming sales events. Building strong relationships with customers, identifying and resolving issues promptly, and engaging with VIP players individually to drive sales and enhance customer retention will be key aspects of your role. You will also be responsible for moderating forums, monitoring social media accounts, analyzing Beta feedback, and ensuring a high level of customer satisfaction without escalations. A post-secondary degree in any major, along with 2-4 years of customer service experience, is required for this position. Fluency in spoken and written English, strong analytical skills, and attention to detail are essential. Additionally, you should be able to think critically, work well under pressure, and possess excellent communication skills. The ideal candidate must be proactive, professional, and able to develop positive relationships with customers. You should be a self-starter with a flexible attitude, capable of multitasking, prioritizing tasks, and meeting deadlines. A willingness to work nights, previous experience in script-free chat and email processes, and the ability to stay updated on industry trends and resolutions are also necessary for this role.,

More Jobs at IntouchCX

Customer Support Representative

Hyderabad

1 - 4 yrs
|

INR 2 - 4 Lacs

Hiring For International Chat Support - Only Immediate joiners

Hyderabad

1 - 4 yrs
|

INR 2 - 4 Lacs

Customer Service | Gaming Support| Non Voice

Bengaluru, Karnataka

Experience: Not specified

|

INR 2 - 4 Lacs

Customer Care Executive

Hyderabad

Experience: Not specified

|

INR 2 - 4 Lacs

Openings For International Chat Support

Hyderabad

1 - 4 yrs
|

INR 0 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
IntouchCX logo
IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

RecommendedJobs for You

VIP Customer Support Role

IntouchCX

karnataka

VIP Customer Support Role

IntouchCX

karnataka