Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

VIP Customer Support Role IntouchCX

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a VIP Customer Service Associate for a Gaming Process, your primary responsibility will be to interact with VIP customers on a daily basis and address all their issues through phone, social media, and chat channels. You will actively engage customers on social media platforms to promote participation in upcoming sales events. Building strong relationships with customers, identifying and resolving issues promptly, and engaging with VIP players individually to drive sales and enhance customer retention will be key aspects of your role. You will also be responsible for moderating forums, monitoring social media accounts, analyzing Beta feedback, and ensuring a high level of customer satisfaction without escalations. A post-secondary degree in any major, along with 2-4 years of customer service experience, is required for this position. Fluency in spoken and written English, strong analytical skills, and attention to detail are essential. Additionally, you should be able to think critically, work well under pressure, and possess excellent communication skills. The ideal candidate must be proactive, professional, and able to develop positive relationships with customers. You should be a self-starter with a flexible attitude, capable of multitasking, prioritizing tasks, and meeting deadlines. A willingness to work nights, previous experience in script-free chat and email processes, and the ability to stay updated on industry trends and resolutions are also necessary for this role.,

Posted 1 month ago

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