Video Solutions Consultant, gTech Ads Customer Support

As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales, and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships. - Prioritize and deliver positive customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies, and partners. - Learn AI powered Ads products, support Apps and troubleshoot technical product issues, apply product knowledge solving technical customer issues and escalations, and carry out strategic projects. - Develop tools and automation for better diagnostics / data fixes and debugging independently or in partnership with Product Engineering teams. - Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering, and Business Solutions teams. - Analyze data and insights to create action plans to solve issues at the root cause for customers focusing on knowledge management, operational improvements, account reviews, and product adoption. Minimum qualifications: - Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience. - Experience in either system design or reading code (e.g., Java, C++, Python, etc.). - Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting. Preferred qualifications: - Master's degree in Engineering, Computer Science, Business, or a related field. - Experience working in technical product / cloud support / Quality Engineering / SRE. - Experience in business analysis to conduct analytics, develop dashboards, and make recommendations. - Experience in technical troubleshooting or customer support in a tech organization, and translating technical concepts and solutions to non-technical and executive audiences. - Knowledge and experience using Google Ads or other online advertising solutions and the media/tech landscape. - Excellent problem-solving skills to develop strategic perspectives on customer-focused solutions.,