Vice President Wealth Personal Banking Operations

Hsbc

5 - 10 years

30 - 35 Lacs

Mumbai

Posted:1 day ago| Platform:

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Skills Required

remediation Due diligence Front end Personal banking Branch banking Financial risk Customer service Operations Principal Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Audit and Controls

Complete ownership of all audits which happen on Operations and Control for BBCT / Branches/ GPB as is assigned from time to time
Identifying root cause, fixing the same, arranging for remediation of gaps highlighted by these audits
Complete ownership of all automations at Branches, BBCT, CPU as appropriate with benefits and aim at simplifying processes, reducing manual work
End to End management of New To Bank and Existing to Bank CDD compliance for customers
Besides the above, handle al regulatory submissions, front end audit discussions and take it to satisfactory closure
Be responsible for the overall operational health of branches / Distribution central team
Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues. Conduct Continuous monitoring of all controls pertaining to branch operations and controls. Periodic attestation of all the applicable controls

CDD / Account Opening

Ensure financial risk, Reputational Risk, Customer Due Diligence (CDD) requirement and customer experience is addressed on a regular interval, reviewed & tracked to avoid any financial loss/ threat/ risk/ reputation to the bank
Customer relationships which are highlighted under Financial Crime Risk and Risk Appetite are required to be reviewed and tracked end to end to mitigate risk from the relationship involving reputational/ FCR risk
CSEM exits process to be initiated wherever it warrants and follow up with the relevant stakeholders to complete the exit process
Drive CDD completion for Branch Banking Team. Close oversight of HRC/ SCC/PEP customer to mitigate risk on overdue profiles and ensure that customer experience is not tainted
Drive implementation for process improvements in collaboration with branches, RCT, FCC and KYC ops team. Oversight & managing the Customer Focus Group meeting conducted by branches and Management visit
The role holder will be responsible for E2E CDD requirements for both NTB and ETB customers and will cover ancillary activities related to BoW
The role holder will be responsible for multiple other elements on FCR and Compliance such as RFI closures, Current account circular adherence, CRS requirements, Discrepancies in RMS

Requirements

The job holder must be a Graduate in any discipline, with strong communication skills both verbal and written
Minimum 5 years of Retail Banking experience within HSBC in Operations and Customer Service experience is a preferred
Must be proficient with MS tools ie Excel, PPT, and preparing workflows
Attention to detail, ability to see a job through from start to finish and sound controls background required
Ability to formulate and document procedures with a view to enhancing operational efficiency and customer delight without diluting controls
Ability to engage with risk stewards / CCO teams / auditors / regulators

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