Job
Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Employee Experience Channels, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities Develops a product strategy and product vision that delivers value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the products key success metrics such as cost, feature and functionality, risk posture, and reliability Partner with internal consumers to intake needs, prioritize use cases, and translate them into actionable product requirement Collaborate with engineering to develop and maintain a scalable API architecture aligned with business and technical goals Design and manage a centralized API services catalog, ensuring discoverability and ease of use Establish and continuously monitor API SLAs; define metrics for performance, uptime, and error rates Drive observability and reporting define and refine requirements to ensure visibility into API health and usage over time Engage with backend system teams to improve and optimize integrations, ensuring data consistency, performance, and maintainability Drive automation and tooling to improve reliability, reduce operational costs and accelerate software development Required qualifications, capabilities, and skills 10+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Strong understanding of technical architecture, service design, and microservices architecture Excellent communication and collaboration skills across cross-functional teams Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Experience in Search technology
