Vice President Operations

As the VP Operations for a large VC fund - CAT 2, you will be responsible for various key areas to drive operational excellence and organizational success. Your primary focus will be on developing and refining operational strategies. This includes creating frameworks that streamline communication, project tracking, and task management. You will establish clear and scalable processes for investor onboarding, deal execution, and regulatory compliance. In addition to operational strategy, you will play a crucial role in leading and nurturing a high-performing team culture. You will directly oversee cross-functional groups such as operations, finance, compliance, and HR. Collaboration, accountability, and performance excellence will be key pillars of the culture you promote. Working closely with HR and department heads, you will lead efforts to recruit and retain top talent while implementing robust performance management systems. Furthermore, you will drive technology adoption and integration across the organization. This involves championing the use of technology tools like Slack and Google Calendar to enhance communication and task coordination. You will also evaluate and implement additional tech solutions that streamline workflows and improve data tracking. Ensuring investor satisfaction and maintaining quality assurance standards will be another critical aspect of your role. You will be responsible for responding promptly to investor inquiries and continuously improving satisfaction scores. Quality assurance in investor communications will be a key focus to elevate Net Promoter Scores (NPS) and uphold a trusted brand reputation. Moreover, you will lead efforts in process optimization and continuous improvement. By implementing ongoing enhancements to internal workflows, you will ensure that deliverables meet or exceed deadlines without last-minute escalations. Monitoring operational metrics and sharing insights with leadership will be essential in driving data-informed decisions for the organization's success.,