Job
Description
Role Overview: In Platform Solutions (PS), you will be responsible for powering clients with innovative and customer-centered financial products, combining the qualities of a technology player with those of a large bank. PS consists of four main businesses, including Enterprise Partnerships, Merchant Point-of-Sale Lending, and ETF Accelerator. Your role will involve delivering financial products and platforms that prioritize customer and developer experience. Key Responsibilities: - Support team deliverables by utilizing your expertise to ensure successful outcomes across team members and collaborating teams. - Provide clear work objectives, milestones, and success metrics in your area of expertise to oversee and coordinate successful team outcomes. - Collaborate closely with other teams to manage interdependencies, risks, and resourcing to support portfolio delivery. - Demonstrate effective diversity and inclusive team management within your team and the wider organization. - Identify process improvements by performing root cause analysis, addressing gaps, raising awareness, tracking next steps, and partnering with technology to build for scale. - Engage with product teams on strategic priorities for growth initiatives. - Provide ongoing coaching and support to leaders within Fraud Operations. - Actively engage and contribute to onsite support and employee engagement initiatives in the Operations site. Qualifications Required: - 5+ years of experience with retail consumer banking products, including credit cards, consumer loans, and deposit/checking products, with knowledge of quality assurance processes. - 5+ years of experience in electronic/online banking or contact center operations. - Broad-based knowledge of Fraud, Fraud detection, prevention, Investigation, Transaction Disputes, and operations, including applicable regulatory requirements. - Ability to recognize gaps in processes and escalate to necessary stakeholders. - 4+ years of work experience managing a team. - Ability to drive a culture of risk management and compliance while delivering a world-class customer experience. - Experience fostering business relationships across multiple sites and regions with high engagement and accountability. - Ability to communicate effectively with senior management, key stakeholders, and counterparts. - Self-starter with strong organizational skills, able to drive multiple projects concurrently. - Proven ability to apply strategic thinking to complex organizational and business issues. - Experience with MS-Office, Outlook. Additional Company Details (Omit): Goldman Sachs is committed to fostering diversity and inclusion and offers best-in-class benefits including healthcare & medical insurance, holiday & vacation policies, financial wellness & retirement support, health services, fitness programs, child care & family care, among others. (Note: The additional company details have been omitted as per the instructions),
