Vice President, Client Service Management Manager II

Vice President, Client Service Management Manager II

At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We re seeking a future team member for the role of Vice President, Client Service Management Manager II to join our Markets Liquidity and Financing team. This role is located in Pune, India.

In this role, you ll make an impact in the following ways:

Manage and govern organization of client service, client enablement and commercial support staff
Oversee end to end client service and monitor client satisfaction Define delivery plans for client implementations of one or more products, services and platforms or complex remediation plans Implement change control processes in response to client requests, in partnership with other practices and platforms Work with clients to resolve complex issues across multiple products; manage issues/incidents (reactive) and act as the central point of contact with internal partners, as needed (Onboarding, Operations, Client Coverage, Product, and Technology) Ensure execution of service commitments and evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes) Gain a deep understanding of clients business which will help identify opportunities to make it easier for clients to engage with us. In conjunction, suggest opportunities for continuous service improvement, including digital adoption to foster the overall culture Evolve team operating model by developing automation and AI strategy Drive outcomes and act as the central point of contact in region across business partners Recruit, direct, motivate, and develop staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team

To be successful in this role, we re seeking the following:

Engineering/Finance graduate degree preferred
At least 10 years of relevant experience At least 5 years of experience managing team(s) in a financial services environment Experience with custody, short-term investment, lending and collateral management products Strong leadership and people management skills Strong verbal and non-verbal communication skills and ability to communicate with multiple stakeholders at various levels and locations Strong organizational skills and ability to manage, prioritize and execute multiple tasks Business analysis to review and synthesize data Ability to self-manage workload and goals independently in a fast-paced and deadline-driven organization Knowledge of risk management desirable