USS Continuous Improvement Lead

We are looking for a highly skilled and experienced Continuous Improvement Lead to join our team in Bengaluru. The ideal candidate will have 10-15 years of experience driving continuous improvement initiatives, with a strong background in Six Sigma methodologies and Agile practices. ### Roles and Responsibility Conduct regular assessments of business processes to identify areas for improvement. Analyze current workflows and procedures to pinpoint inefficiencies or bottlenecks. Develop continuous improvement strategies aligned with organizational goals and objectives. Create roadmaps and action plans for implementing process improvements. Lead and manage continuous improvement projects from inception to completion. Utilize problem-solving techniques and tools to address complex challenges. Facilitate change by working with teams across the organization to implement new processes and practices. Develop training materials and conduct workshops to build a culture of continuous improvement. Establish key performance indicators (KPIs) and metrics to measure the impact of continuous improvement initiatives and monitor/report on progress and benefits realized. Work closely with various teams to integrate continuous improvement efforts and encourage cross-functional collaboration to share best practices and insights. ### Job Requirements Proven experience as a Continuous Improvement Lead and driving improvements in a fairly large team. Expertise in Six Sigma methodologies and proficiency in Agile practices, Lean thinking, etc. Ability to analyze processes, identify inefficiencies, and determine root causes of problems. Proficiency in data analysis and interpretation to support decision-making. Strong leadership and decision-making skills. Excellent communication and stakeholder management abilities. Customer-centric mindset with a focus on delivering value. Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility (e.g., cost savings, resource optimization). Strong understanding of Critical Success Factors (CSF) and KPIs aligned to Vendor SLA & SM process’s to effectively analyze the process, review related procedures and standards in input/output of data. Strong analytical abilities to compare data elements against these control metrics using standards such as ITIL and other guidelines as part of Vendor Management. Solid interpersonal skills to engage in cross-business/team discussions within a matrixed, geographically dispersed organization and formulate credible ideas or insightfully challenge proposed options. Proficiency in using problem-solving tools and techniques such as root cause analysis, 5 Whys, and PDCA (Plan-Do-Check-Act). Creative thinking to devise innovative solutions to complex challenges. Knowledge of continuous improvement methodologies such as Lean, Six Sigma, Total Quality Management (TQM), or Kaizen. Experience in process mapping, workflow design, and process optimization.