User Experience Research/ UX Research

The opportunity As a UX Research Coordinator at FICO, you will collaborate closely with UX researchers, product designers, and cross-functional partners to facilitate and operationalize user research initiatives. Your role is crucial in expanding our research practice, improving participant recruitment processes, streamlining logistics, and enabling our researchers to concentrate on understanding our users. If you are organized, resourceful, and enthusiastic about research in high-impact enterprise technology, we are excited to receive your application. What you'll contribute You will be responsible for coordinating end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across various product teams and geographies. Additionally, you will build and maintain relationships with research participants, internal user communities, and external recruitment partners. Your role will involve managing our research operations toolkit, monitoring participant incentives and logistics, supporting UX Researchers in various tasks, compiling research documents, and organizing research insights. Furthermore, you will contribute to improving internal documentation on research best practices and assist in the growth and organization of participant panels globally. What we're seeking The ideal candidate will have at least 3 years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven setting. You should possess prior experience working with or supporting user researchers, product designers, or experience design teams at scale. Strong organizational skills, attention to detail, and the ability to thrive in fast-paced environments are essential. Proficiency in research and productivity tools such as UserTesting, UserZoom, Dovetail, Figma, or similar platforms is required. Excellent written and verbal communication skills in English are a must, along with the ability to collaborate with teams across different time zones. Our offer to you Joining FICO means becoming part of an inclusive culture that embodies our core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others. You will have the opportunity to make a significant impact, grow professionally, and participate in valuable learning experiences. We offer competitive compensation, benefits, and rewards programs to motivate you to excel every day and be acknowledged for your contributions. Additionally, you will work in a people-first environment that prioritizes work/life balance, employee resource groups, and social events to foster interaction and camaraderie. (Note: This job description is a standard summary format and does not include any headers.),