7 Dovetail Jobs

About the Role: (Not looking for Designers) The UX Research team is looking for an experienced researcher to join our team. This is an in-office role based in Bangalore, where you'll help shape the future of our digital adoption products through deep user insights. You will contribute to new innovations and lab initiatives, helping connect research insights to our broader product vision. In this role, you'll take ownership of complex research projects across multiple pods and product areas. You'll conduct discovery research, concept testing, secondary market analysis, and ideation workshops. You'll also enable and coach Designers and Product Managers on conducting their own research, while building strong relationships across cross-functional teams and business units. What You'll Do: Lead discovery and evaluative research to support innovation projects, cross-pod initiatives, and product evolution. Collaborate closely with engineering, product, and design to test concepts, new flows, and accessibility features. Conduct complex research that drives high-value differentiation, unblocks strategic decisions, and contributes to novel product design. Define target audiences, including end users, customers, and competitors. Own all aspects of research planning and execution-from participant recruitment to insight delivery. Facilitate team clarity through weekly syncs, office hours, and check-ins. Use dedicated research tools for recording and analyzing research sessions. Develop affinity maps, personas, and journey maps to help teams connect with users. Present research in engaging ways using storytelling, videos, and visual deliverables. Guide designers and PMs on how to plan, conduct, and share research. Partner with sales, CS, marketing, and solutions consulting to bring business context into the research process. Visit customer sites to observe workflows and discover in-context insights and participate in customer events collecting live feedback and insights. Plan and lead enablement workshops on research methodologies and tools. Continuously grow your craft and stay updated on trends, tools, and AI innovations in research. Who You Are: 3+ years of user research experience, including at least 1 year of UX research experience in a B2B SaaS or enterprise software environment. Experience leading research across products and pods, with the ability to align research with larger product and business goals. Skilled in a variety of research methodologies including interviews, focus groups, usability tests, and surveys. Experience analyzing and synthesizing qualitative and quantitative data. Strong project ownership, time management, and ability to manage multiple stakeholders. Confident and clear communicator who influences design and product decisions. Enthusiastic about mentoring others and democratizing research. Willing to conduct field research and work closely with customer-facing teams. Preferred Qualifications: Experience with AI/ML-powered products. Comfort with quantitative research methods and data interpretation. Familiarity with dedicated research tools like Condens, Maze, Dovetail, or UserInterviews. Prior experience working on accessibility testing. Strong storytelling skills and ability to tailor communications to different teams. Key Competencies & Behaviors: Communication: Designs and communicates clear research plans, moderates sessions, and reports insights with multimedia storytelling. Democratization: Guides and mentors designers and PMs in research practices creates actionable research outputs. Learning Agility: Adapts to various project types, contributes to strategic initiatives, and seeks opportunities to grow skills. Drive for Results: Proactively tracks progress, sets up check-ins, seeks feedback, and communicates challenges and wins. Research Acumen: Demonstrates mastery in planning and executing studies and synthesizing actionable insights. Business Acumen: Aligns research insights with product innovation and market differentiation collaborates closely with business units. Join us at Whatfix and help shape the future of digital adoption through impactful user research! #LI: #Onsite #WorkType: #Onsite

You have a fantastic opportunity to join Calsoft Inc., a Technology First company based in Pune. With a focus on Innovation, Calsoft aims to provide advanced product engineering and disruptive digital solutions to global ISVs and enterprises. As a Principal UX Designer, you will play a crucial role in creating intuitive and engaging user experiences that bridge the gap between technical solutions and user needs. Your responsibilities will include translating user research findings into compelling narratives, developing wireframes and prototypes to communicate design concepts, contributing to information architecture for intuitive navigation, assisting in usability testing, and collaborating with cross-functional teams to ensure successful design implementation. You will also be responsible for creating and maintaining clear design documentation and advocating for user-centered design principles within project teams. To excel in this role, you should have experience with tools such as Figma, Sketch, Adobe Suite, and user research & analytics platforms like UserTesting.com and Google Analytics. Strong collaboration and communication skills are essential, along with a proactive and adaptable mindset that thrives in dynamic environments. Additionally, having a growth mindset and a genuine curiosity about people's needs will drive your success in this role. If you are passionate about storytelling, user-centric design, and creating meaningful user experiences, this is an exciting opportunity to leverage your skills and contribute to delivering real value to a diverse clientele. Join Calsoft Inc. and be part of a team that is dedicated to finding innovative solutions to complex problems.,

The opportunity As a UX Research Coordinator at FICO, you will collaborate closely with UX researchers, product designers, and cross-functional partners to facilitate and operationalize user research initiatives. Your role is crucial in expanding our research practice, improving participant recruitment processes, streamlining logistics, and enabling our researchers to concentrate on understanding our users. If you are organized, resourceful, and enthusiastic about research in high-impact enterprise technology, we are excited to receive your application. What you'll contribute You will be responsible for coordinating end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across various product teams and geographies. Additionally, you will build and maintain relationships with research participants, internal user communities, and external recruitment partners. Your role will involve managing our research operations toolkit, monitoring participant incentives and logistics, supporting UX Researchers in various tasks, compiling research documents, and organizing research insights. Furthermore, you will contribute to improving internal documentation on research best practices and assist in the growth and organization of participant panels globally. What we're seeking The ideal candidate will have at least 3 years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven setting. You should possess prior experience working with or supporting user researchers, product designers, or experience design teams at scale. Strong organizational skills, attention to detail, and the ability to thrive in fast-paced environments are essential. Proficiency in research and productivity tools such as UserTesting, UserZoom, Dovetail, Figma, or similar platforms is required. Excellent written and verbal communication skills in English are a must, along with the ability to collaborate with teams across different time zones. Our offer to you Joining FICO means becoming part of an inclusive culture that embodies our core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others. You will have the opportunity to make a significant impact, grow professionally, and participate in valuable learning experiences. We offer competitive compensation, benefits, and rewards programs to motivate you to excel every day and be acknowledged for your contributions. Additionally, you will work in a people-first environment that prioritizes work/life balance, employee resource groups, and social events to foster interaction and camaraderie. (Note: This job description is a standard summary format and does not include any headers.),

As a Senior UX Researcher, you will be instrumental in elevating user experience by leveraging data and research insights strategically. Your primary responsibility will involve close collaboration with the UX team and cross-functional partners to infuse a rigorous research perspective into strategic decisions that drive value for both users and the business. To excel in this role, we are seeking a candidate with over 5 years of experience in an in-house research team or relevant work environment, along with a degree in a relevant discipline. Proficiency in both quantitative and qualitative research methods, as well as the ability to write comprehensive reports and internal communications, are essential. Strong communication and analytical skills, along with a proven track record of independent work and cross-functional collaboration, are key attributes we are looking for. Experience with agile processes and delivery models, coupled with a meticulous approach to documentation and organization, will be highly valued. Familiarity with tools such as Pendo, User Testing, Hotjar, Jira, and others listed is preferred. Additional points will be awarded for SaaS experience and a flexible mindset comfortable with ambiguity. In this role, you will drive user-centric improvements by leading initiatives that align solutions with user needs and business objectives. You will champion research in strategic decisions, ensuring evidence-based perspectives guide solutions. Supporting the UX team, you will integrate research insights into design solutions, streamline workflows, and maintain best practices for collaboration and documentation. Your responsibilities will also include knowledge sharing, shaping UX strategy, conducting in-depth research, staying abreast of industry trends, and advocating for research and design excellence across the organization. Building strong relationships and fostering a collaborative environment for growth, innovation, and excellence within the UX team will be vital to your success in this role.,

As a User Researcher at Leap, you will play a crucial role in leading end-to-end user research activities. Your primary responsibility will involve conducting various user research methodologies such as interviews, surveys, diary studies, etc., to gain deep insights into user behavior. By synthesizing these insights, you will contribute to shaping business and product decisions at Leap. Your role will entail collaborating closely with cross-functional teams including product managers, designers, and business stakeholders to translate user insights into actionable outcomes such as personas, journey maps, and research reports. You will be expected to employ both qualitative and quantitative research methods to identify user needs, pain points, and behavior patterns effectively. The ideal candidate for this position would possess at least 1 year of hands-on experience in UX or user research, preferably in a fast-paced and product-led environment. You should be proficient in conducting qualitative research methods like interviews, usability testing, and diary studies. Additionally, familiarity with concepts such as Jobs-to-be-Done (JTBD), usability heuristics, and product discovery frameworks would be advantageous. Moreover, you should be comfortable utilizing tools like Dovetail, Maze, Lookback, and Miro/FigJam for research purposes and presenting your findings through various mediums such as decks, storytelling, and visual frameworks. Your ability to transform raw data into clear insights that directly influence product and design decisions will be crucial for success in this role. At Leap, we foster a culture of mutual respect, where individuals are encouraged to be relentlessly resourceful and focus on solutions rather than problems. We have a bias for action, taking calculated risks supported by data, and promoting a fail-fast mentality to iterate towards optimal solutions promptly. Continuous learning and growth mindset are also fundamental values at Leap, where feedback is considered a gift and an opportunity for personal and professional development. If you are passionate about understanding users, uncovering insights, and driving research-backed decisions, we invite you to join our dynamic team at Leap and contribute to shaping the future of global careers for millennials from emerging economies.,

Integration experience working APIs, IBM MQ, Host Host and file-based protocols Experience in decomposition monolith systems to microservices using domain drive methodologies. Knowledge of Canadian payment systems like LVTS, RTR, Interac and Payment Canada modernisation initiatives. Experience in emerging payments methods and trends like tokenization, block chain, AI & ML in fraud etc. Active within the industry forums and social platforms Payments Industry thought leader with at least 8 years of experience Hands on knowledge working with Payment Hubs products i.e. IBM FTM, Oracle Message BUS, Dovetail, Bottomline products suite, GPP SP Fiserv payment engine, CGI all payments Qualification Integration experience working APIs, IBM MQ, Host Host and file-based protocols Experience in decomposition monolith systems to microservices using domain drive methodologies. Knowledge of Canadian payment systems like LVTS, RTR, Interac and Payment Canada modernisation initiatives. Experience in emerging payments methods and trends like tokenization, block chain, AI & ML in fraud etc. Active within the industry forums and social platforms Payments Industry thought leader with at least 8 years of experience Hands on knowledge working with Payment Hubs products i.e. IBM FTM, Oracle Message BUS, Dovetail, Bottomline products suite, GPP SP Fiserv payment engine, CGI all payments

Product Design (UX) Researcher Who we are Brightly, a Siemens company, is a leading provider of cloud-based operations management software to optimize facilities, assets, and workflow. We empower our clients and our people, combining innovative technology with operational insight to transform the places we learn, live, heal, work, and play. Were both proud and humbled to play a role in the daily operations of so many clients, and we look forward to continually drive innovation, efficiency, and safety throughout the markets we serve. About the job We are seeking a strategic and impact-driven Product Design Researcher to uncover deep insights into user behaviors, needs, and motivations that shape our products. Youll collaborate closely with cross-functional teams to create customer experience maps, journey maps, and ecosystem mappings, ensuring a seamless and intuitive user journey. As a key member of the Product Design team, you will tackle complex challenges and translate research into actionable, user-centered solutions that drive meaningful outcomes for our clients across manufacturing, education, healthcare, and government. Beyond your expertise, we value curiosity, collaboration, and a passion for problem-solving. If you thrive in a fast-paced, high-growth environment where research and design drive innovation, Brightly is the place for you. Join us and help shape products that make a real impact on the people and industries we serve. What youll be doing : Design, plan, and execute comprehensive user research studies utilizing both qualitative and quantitative methods to uncover actionable insights. : Collaborate with stakeholders to develop customer experience maps, journey maps, and ecosystem mappings, ensuring a holistic understanding of user interactions. : Work closely with product managers, designers, engineers, and other stakeholders to integrate research findings into product development and strategic decisions. : Champion the importance of product design and research across the organization, ensuring user insights are at the forefront of product strategy. : Guide and mentor team members and stakeholders in best practices for user research, fostering a culture of continuous learning and empathy-driven design. : Translate complex research findings into clear, actionable recommendations and present them to diverse audiences, including senior leadership. : Keep up-to-date with the latest research methodologies, tools, and industry trends to continually refine and enhance our research practices. What does success look like? : You deeply understand user needs, immersing yourself in their challenges to ensure our products help them achieve their goals. : You actively collaborate with internal and external stakeholders to integrate research into product strategy, driving research-backed decisions that enhance the user experience. : You engage cross-functional teamsincluding Product Design, Product Managers, Data Scientists, Product Operations, and Client Servicesfostering open dialogue and ensuring solutions align with business and technical requirements. : You work closely with engineers, sharing design rationale and aligning on technical feasibility. You lead interactive workshops with Engineering to define long-term design vision and break it into actionable, iterative steps. Qualifications & Experience Bachelors degree in HCI, Cognitive Science, Psychology, Behavioral Economics, Anthropology, Statistics, or a related fieldor equivalent practical experience. 5+ years of UX research experience, with at least 3 years working on complex enterprise products in a SaaS, marketplace, or agile B2B environment. Experience conducting research for both web and mobile applications in applied settings. Strong proficiency in user interviews, usability testing, surveys, and contextual inquiries to uncover actionable insights. Skilled in research and design tools such as Figma, Miro, Maze, and Dovetail, or similar platforms. Proven ability to collaborate within cross-functional teams, integrating research into product strategy. Excellent analytical skills, with the ability to translate complex data into clear, actionable insights. Strong communication and presentation skills, effectively articulating findings to diverse stakeholders. Proactive mindset with a passion for advocating for user needs and driving user-centered design solutions. Willingness to travel up to 15% as needed. Behavioral Competencies : Strong conviction in UX research decisions while remaining open to feedback and collaboration to achieve the best outcomes. : Thrives in challenges, overcoming setbacks with creativity, persistence, and an innovative mindset. : Takes ownership, leads by example, and drives initiatives with enthusiasm and conviction. : Outgoing, collaborative, and adaptable, with a positive attitude and the ability to influence and inspire others.