3 Dovetail Jobs

As a User Researcher at Leap, you will play a crucial role in leading end-to-end user research activities. Your primary responsibility will involve conducting various user research methodologies such as interviews, surveys, diary studies, etc., to gain deep insights into user behavior. By synthesizing these insights, you will contribute to shaping business and product decisions at Leap. Your role will entail collaborating closely with cross-functional teams including product managers, designers, and business stakeholders to translate user insights into actionable outcomes such as personas, journey maps, and research reports. You will be expected to employ both qualitative and quantitative research methods to identify user needs, pain points, and behavior patterns effectively. The ideal candidate for this position would possess at least 1 year of hands-on experience in UX or user research, preferably in a fast-paced and product-led environment. You should be proficient in conducting qualitative research methods like interviews, usability testing, and diary studies. Additionally, familiarity with concepts such as Jobs-to-be-Done (JTBD), usability heuristics, and product discovery frameworks would be advantageous. Moreover, you should be comfortable utilizing tools like Dovetail, Maze, Lookback, and Miro/FigJam for research purposes and presenting your findings through various mediums such as decks, storytelling, and visual frameworks. Your ability to transform raw data into clear insights that directly influence product and design decisions will be crucial for success in this role. At Leap, we foster a culture of mutual respect, where individuals are encouraged to be relentlessly resourceful and focus on solutions rather than problems. We have a bias for action, taking calculated risks supported by data, and promoting a fail-fast mentality to iterate towards optimal solutions promptly. Continuous learning and growth mindset are also fundamental values at Leap, where feedback is considered a gift and an opportunity for personal and professional development. If you are passionate about understanding users, uncovering insights, and driving research-backed decisions, we invite you to join our dynamic team at Leap and contribute to shaping the future of global careers for millennials from emerging economies.,

Integration experience working APIs, IBM MQ, Host Host and file-based protocols Experience in decomposition monolith systems to microservices using domain drive methodologies. Knowledge of Canadian payment systems like LVTS, RTR, Interac and Payment Canada modernisation initiatives. Experience in emerging payments methods and trends like tokenization, block chain, AI & ML in fraud etc. Active within the industry forums and social platforms Payments Industry thought leader with at least 8 years of experience Hands on knowledge working with Payment Hubs products i.e. IBM FTM, Oracle Message BUS, Dovetail, Bottomline products suite, GPP SP Fiserv payment engine, CGI all payments Qualification Integration experience working APIs, IBM MQ, Host Host and file-based protocols Experience in decomposition monolith systems to microservices using domain drive methodologies. Knowledge of Canadian payment systems like LVTS, RTR, Interac and Payment Canada modernisation initiatives. Experience in emerging payments methods and trends like tokenization, block chain, AI & ML in fraud etc. Active within the industry forums and social platforms Payments Industry thought leader with at least 8 years of experience Hands on knowledge working with Payment Hubs products i.e. IBM FTM, Oracle Message BUS, Dovetail, Bottomline products suite, GPP SP Fiserv payment engine, CGI all payments

Product Design (UX) Researcher Who we are Brightly, a Siemens company, is a leading provider of cloud-based operations management software to optimize facilities, assets, and workflow. We empower our clients and our people, combining innovative technology with operational insight to transform the places we learn, live, heal, work, and play. Were both proud and humbled to play a role in the daily operations of so many clients, and we look forward to continually drive innovation, efficiency, and safety throughout the markets we serve. About the job We are seeking a strategic and impact-driven Product Design Researcher to uncover deep insights into user behaviors, needs, and motivations that shape our products. Youll collaborate closely with cross-functional teams to create customer experience maps, journey maps, and ecosystem mappings, ensuring a seamless and intuitive user journey. As a key member of the Product Design team, you will tackle complex challenges and translate research into actionable, user-centered solutions that drive meaningful outcomes for our clients across manufacturing, education, healthcare, and government. Beyond your expertise, we value curiosity, collaboration, and a passion for problem-solving. If you thrive in a fast-paced, high-growth environment where research and design drive innovation, Brightly is the place for you. Join us and help shape products that make a real impact on the people and industries we serve. What youll be doing : Design, plan, and execute comprehensive user research studies utilizing both qualitative and quantitative methods to uncover actionable insights. : Collaborate with stakeholders to develop customer experience maps, journey maps, and ecosystem mappings, ensuring a holistic understanding of user interactions. : Work closely with product managers, designers, engineers, and other stakeholders to integrate research findings into product development and strategic decisions. : Champion the importance of product design and research across the organization, ensuring user insights are at the forefront of product strategy. : Guide and mentor team members and stakeholders in best practices for user research, fostering a culture of continuous learning and empathy-driven design. : Translate complex research findings into clear, actionable recommendations and present them to diverse audiences, including senior leadership. : Keep up-to-date with the latest research methodologies, tools, and industry trends to continually refine and enhance our research practices. What does success look like? : You deeply understand user needs, immersing yourself in their challenges to ensure our products help them achieve their goals. : You actively collaborate with internal and external stakeholders to integrate research into product strategy, driving research-backed decisions that enhance the user experience. : You engage cross-functional teamsincluding Product Design, Product Managers, Data Scientists, Product Operations, and Client Servicesfostering open dialogue and ensuring solutions align with business and technical requirements. : You work closely with engineers, sharing design rationale and aligning on technical feasibility. You lead interactive workshops with Engineering to define long-term design vision and break it into actionable, iterative steps. Qualifications & Experience Bachelors degree in HCI, Cognitive Science, Psychology, Behavioral Economics, Anthropology, Statistics, or a related fieldor equivalent practical experience. 5+ years of UX research experience, with at least 3 years working on complex enterprise products in a SaaS, marketplace, or agile B2B environment. Experience conducting research for both web and mobile applications in applied settings. Strong proficiency in user interviews, usability testing, surveys, and contextual inquiries to uncover actionable insights. Skilled in research and design tools such as Figma, Miro, Maze, and Dovetail, or similar platforms. Proven ability to collaborate within cross-functional teams, integrating research into product strategy. Excellent analytical skills, with the ability to translate complex data into clear, actionable insights. Strong communication and presentation skills, effectively articulating findings to diverse stakeholders. Proactive mindset with a passion for advocating for user needs and driving user-centered design solutions. Willingness to travel up to 15% as needed. Behavioral Competencies : Strong conviction in UX research decisions while remaining open to feedback and collaboration to achieve the best outcomes. : Thrives in challenges, overcoming setbacks with creativity, persistence, and an innovative mindset. : Takes ownership, leads by example, and drives initiatives with enthusiasm and conviction. : Outgoing, collaborative, and adaptable, with a positive attitude and the ability to influence and inspire others.