Us Recruiters / Consultant Care

Role Overview

The Consultant Success Associate role is pivotal in supporting our vision to set the industry

standard for consultant care and engagement. As an Associate, you will provide proactive and

personalized support throughout the consultant lifecycle, ensuring consultants feel connected,

valued, and empowered in their roles.

This role is ideal for fresh graduates or early-career professionals with a passion for people,

process, and culture, and who possess excellent communication skills (non-negotiable).

Title:

Location:

Hours:

Key Responsibilities

• Act as the first point of contact for consultants, assisting them with queries via calls and

emails in a professional and timely manner.

• Build rapport quickly and ensure interactions reflect empathy, patience, and sincerity.
• Provide guidance on available resources and support consultants in navigating

processes.

• Maintain accurate records of interactions and feedback to help improve consultant

experience.

• Assist in organizing and executing consultant engagement initiatives (e.g., greetings,

recognition, and events).

• Collaborate with senior team members to escalate and resolve issues when required.
• Support ongoing projects and initiatives of the People Experience team.
• Demonstrate adaptability to evolving roles, tasks, and business requirements.

Competencies

• Ability to listen actively, empathize, and respond effectively.
• Good organizational and excel skills with attention to detail.

Required Qualifications

• Bachelors degree in any discipline (HR, Business Administration, Communications

preferred but not mandatory).

• Fresh graduate or up to 1 year of experience in customer service, call center, HR

support, or related roles.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and professional email

communication.