US MEDICAL SUPPORT (VOICE OUTBOUND US PROCESS)

As a Telesales Representative, your role involves working directly with customers via telephone to describe products and services, persuading potential and current customers to make new purchases. You will educate customers on product offerings and services to enhance their online presence, explain pricing, and address any customer inquiries, thereby building value in customer relationships. Following initial sales contacts, you will conduct follow-up calls to ensure customer satisfaction. Your responsibilities also include identifying customer issues, offering appropriate solutions through upselling additional products or services, and securing customer commitment for product delivery. Continuous product education is essential to enhance customer service during customer calls. Additionally, maintaining accurate daily sales records in the sales tracker is part of your routine tasks. Key Responsibilities: - Work directly with customers via telephone to describe products and services - Persuade potential and current customers to make new purchases - Educate customers on product offerings and services to enhance their online presence - Explain pricing and address customer inquiries to build value in relationships - Follow up with customers via telephone after initial sales contact - Identify customer issues and provide appropriate solutions through upselling - Obtain customer commitment and facilitate product delivery - Continuously educate yourself on products to better service customer calls - Maintain accurate daily sales records in the sales tracker Qualifications Required: - At least one year of telesales experience in a high-volume, fast-paced environment - Strong customer service and telesales skills - Proficiency with Web-Based Applications and Windows - Ability to handle sensitive and critical client information - Excellent verbal and written communication skills - Strong problem-solving and decision-making skills - Superior closing skills - Willingness to work night shifts (Shift: 8 pm - 5 am) - Graduates or above/Freshers or experienced In addition to the job role and responsibilities, you are expected to consistently meet departmental sales goals. Your profile should reflect excellent communication skills with fluency in English, good organizational skills, and the ability to multitask and prioritize in a high-volume, fast-paced environment.,