US International Non Voice / Email Support / Chat Support

1 - 3 years

1 - 4 Lacs

Posted:23 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Email Process Specialist

Key Responsibilities

  • Email Management & Optimization

    : Oversee the flow of incoming and answering the emails to the customer, ensuring all inquiries are addressed promptly and in line with company standards.
  • Process Development (Optional)

    : Create and improve email-handling processes to increase efficiency and reduce response times.
  • Quality:

    Ensuring all email responses are clear, accurate, and meet the companys tone, Quality and branding guidelines.
  • Reporting & Metrics

    : Track key metrics such as response time, customer satisfaction.
  • Collaboration

    : Working closely with the team in meeting the teams SLAs
  • Continuous Improvement

    : Suggest and implement process improvements based on feedback.

Requirements

  • Education

    : 10+2+3 Any degree completed
  • Experience

    :
  • At least 1 to 3 years of experience in an email-focused role (e.g., customer support)
  • Strong familiarity with email management
  • Skills

    :
  • Exceptional written and verbal communication skills.
  • Strong organizational and multitasking abilities.
  • Knowledge of email marketing best practices and tools.
  • Ability to analyze and improve processes.
  • Basic troubleshooting and technical skills related to email systems.

US Shift

Work From Office

5 Days Working

2 Fixed Week Off

2 Way free transport

Work Location: Bangalore

Block 12B, Pritech Park SEZ,Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103, India

For Further Quires / Schedule Interview

Contact HR Akila 9632572812

*Do Refer your Friends with 1 year of BPO International Customer Support Experience*

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