Posted:2 days ago|
Platform:
Work from Office
Full Time
Role & responsibilities Respond to customer HR inquiries through multiple channels - Phone, chat and web tickets.(calls, webforms, emails, chats and voicemails). Develop an understanding of US Human Capital Management (HCM) nuances, including payroll, benefits, talent, policies etc. Gain hands-on experience with applications like Workday, Oracle, SAP, and UKG. Developing a higher level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service Communicate (verbal and written) with customers from different countries and cultures. Utilize the client knowledge base to find answers and solutions independently Own incidents/issues end to end with minimum guidance. Understanding and adherence to contractual goals and Service Level Agreements (SLAs) Document recurring and known service request resolutions in the knowledge base. Demonstrate flexibility in working in different shifts (24x7 operations). Developing a high level of accuracy and speed in task completion, demonstrating the ability to efficiently close tickets, showing proficiency in client service
Deloitte
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