US Contact Center Associate

Your Role and Responsibilities:

As a Process Associate Core HR, you will be supporting employee and business

needs in delivering outstanding HR services for employees.

Your primary responsibilities include:

• Make and receive calls to client employees; clarifying their HR queries or

taking updates which needs to be processed.

• Engage with customers to address queries and concerns related to Benefits

enrolment and related processes.

• Update and process employee data in the HR System for accurate and timely

HR services.

• Ensure compliance with the clients existing standards.

• Understand and adhere to HR policies, and regulations, and respond to

employee queries.

Required Experience:

• Working in night shifts from 7:30pm onwards, work from office (Manyata Tech

park 5 days a week).

• Graduate with 0-1 year of experience in core HR at an International IT/ITES

Company.

• Ability to communicate and resolve difficult customer service issues.

• Proficient in Core HR processes (US Benefits background is preferred)

• Ability to troubleshoot and implement changes in the processes.

• Collaborates effectively within team members

Preferred Skills:

• Must come from a US HR or US Contact Centre

• Proficient in MS Office applications.

• Excellent communication skills in English both oral and written.

• Self-directed and ambitious achiever.

• Meeting targets effectively.

• Demonstrated ability to analyze complex data, complemented by strong

interpersonal and organizational skills.

Shifts- 7 PM to 4 AM

Location- MTP G2

Perks and benefits

-Apart from development, and engagement programs, we offer transportation facility to all its employees. (Subject to hiring zone)

-There is specific focus on female security who work round-the-clock, be it in office premises or transport/ cab services.

-All employees are covered under insurance program

Interested candidates can share their resumes via whatsapp on 9773714088