Urgent Requirement For IT Support

Position Overview:
The IT Support Helpdesk Executive is responsible for providing technical assistance, troubleshooting support, and timely resolution of IT-related issues for end-users. The role ensures smooth functioning of systems, hardware, software, and network services within the organization.

Key Responsibilities:

• Provide first-level technical support via phone, email, chat, or ticketing system.
• Diagnose and resolve issues related to computers, laptops, printers, operating systems, and software applications.
• Install, configure, and maintain hardware, software, and network devices.
• Escalate unresolved issues to Level-2/Level-3 support teams when necessary.
• Manage user accounts, password resets, and system access in accordance with security policies.
• Monitor and update tickets in the helpdesk system, ensuring timely closure and accurate documentation.
• Support basic network troubleshooting such as connectivity problems, VPN issues, and Wi-Fi concerns.
• Assist in system updates, patches, and routine maintenance tasks.
• Guide users with troubleshooting steps and provide technical training when required.
• Ensure compliance with IT policies, data security protocols, and service quality standards.

Skills & Qualifications:

• Proven experience as an IT Support, Helpdesk Technician, or similar technical role.
• Strong knowledge of Windows/Mac operating systems, MS Office, and common enterprise applications.
• Basic understanding of networking concepts (LAN/WAN, IP, DNS, DHCP).
• Good problem-solving, analytical, and communication skills.
• Ability to handle multiple tasks and work under pressure.
• Diploma/Degree in IT, Computer Science, or related field.
• Relevant certifications (CompTIA A+, CCNA, or MS certifications) are an advantage.

Perks and Benefits:

Organization Name: Prudential Infotech Limited

Industry: IT-Software, Software Services

Functional Area: IT Software

Employment Type: Full Time, Permanent

Role: IT Support Helpdesk

Vacancies: 2

Experience: 0-1 Years (Freshers can apply also)

Job Location: SDF Building, Saltlake, Sector-5, Kolkata, 700091

Contact Details:

Contact person: Anirban Saha

Phone No: 9147186848

Send your CV/Biodata/Resume at Email: hr@prudentialinfotech.com

Why Join Us?

• Get a chance to contribute and get recognition from day one.
• Modern work environment, Friendly, Supportive, Professional and achievement-oriented management team.
• Competitive Salary and Benefits, we offer excellent benefits, a high-performance culture, challenging work and projects, and competitive financial rewards.
• You’ll get the chance to be even better at what you do.

Work Attributes:

• Customer-focused with a positive attitude.
• Strong interpersonal and teamwork skills.
• Willingness to learn new technologies.
• Ability to work in shifts, if required.

Job Type: Full-time

Pay: From ₹12,096.30 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Experience:

• total work: 1 year (Preferred)

Work Location: In person