Urgent Opening For Technical Support- IT Product- Bang

3 - 6 years

3 - 15 Lacs

Posted:1 month ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are looking for a skilled Technical Support Engineer with 35 years of experience to handle end-to-end customer issue resolution, coordinate with internal technical teams, and ensure prompt and accurate support for software and application-related queries.

Key Responsibilities:

  • Provide timely and effective resolution for customer-reported software and application issues
  • Manage and track inquiries with a focus on customer satisfaction
  • Collaborate with internal Technical and Engineering teams for escalations and solutions
  • Troubleshoot and debug customer environments as needed
  • Escalate complex issues as per escalation protocols

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