Urgent Opening For Support Analyst- Global Technology

Expertiz

3 - 8 years

3 - 15 Lacs

Mumbai Maharashtra India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Customer Support Stakeholder Communication SLA Monitoring Problem resolution E-commerce Domain Knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

Overview

Looking for Support Analysts with 3+ years of experience in handling basic support tasks, stakeholder communication and SLA monitoring and reporting
We are looking for support analysts with minimum of 3 years in customer support roles and should have worked in L1 support capacity for at-least one ecommerce customer for a year.
Your responsibilities- Responsible for handling and addressing user queries and resolving basic support tasks including issues over the phone and any other tickets raised. You will be flexible to work in shifts (including night shifts when needed) as per project needs-
Support Tasks-
Should be able to perform basic level support tasks (on call resolution of functional issues / Business Analysis) as well as address basic level support tickets.
Should be able to identify the complexity of tickets and be able to assign for L2/L3 support
Stakeholder Management
Ability to communicate effectively with the users on the call and any/all modes of communication, L2, L3 Support and the other senior members of the team (Strong verbal and written communication)
Reporting
Should be able to accurately identify deviations from SLAs/Compliance requirements
Your skills & experience:
Intermediate in Ecommerce domain , should have worked in L1 support capacity for at-least 1 ecommerce customer for a year in the recent past
Intermediate on Hybris
Basic consulting skills
Strong communication

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