Urgent Opening For Senior Analyst - Practice Account

Role & responsibilities

The Practice Account Senior Analyst will assist in analyzing and interpreting data to provide valuable insights that drive all aspects of support, with a focus on troubleshooting and resolving issues remotely via phone, email, and available software.

Job Responsibilities:

Operational Support:

• Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately
• Ability to follow instructions and excellent communication skills for rectifying problems and providing feedback
• Investigate discrepancies, fill gaps in incomplete records, and resolve other problems
• Performs all duties as assigned and meets project compliances

General Skills:

• Proficient in verbal and written communication
• Ability to work in night shifts
• Strong ability to work under pressure with dedication to maintaining data integrity
• Ability to research, analyze, and sort information as needed

Work Experience:

• 3-5 years of experience with excellent communication skills; ability to work night shifts
• Proficient in keying, scanning, and transcribing high volumes of data from various sources
• Review and validate data to ensure accuracy and completeness
• Strong focus on accuracy and efficiency in managing large data volumes
• Proficient in Microsoft Office (Word, Outlook, Excel) with the ability to quickly learn other applications
• Experience in the US Healthcare domain will be an added advantage
• Excellent typing skills, supported by a speed test result
• Ability to take ownership of tasks through completion
• Capable of communicating effectively with both technical and non-technical stakeholders
• Strong problem-solving skills
• Ability to thrive in a small team within a fast-paced, deadline-driven environment
• Strong time management skills
• Ability to work with minimal supervision
• Experience with data entry software and ticketing tools will be an added advantage