Urgent opening For a Contact Center Professional

Entrata India

1 - 6 years

1 - 3 Lacs

pune

Posted:2 weeks ago| Platform:

Apply

Skills Required

communication skills written communication interpersonal skills night shift

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle customer inquiries:
Answer incoming calls, emails, or chats to respond to customer questions, concerns, and complaints.
Troubleshoot and resolve issues:
Investigate and solve customer problems, identify needs, and provide effective solutions.
Follow procedures:
Adhere to communication scripts, company policies, and quality standards.
Escalate issues:
Transfer complex cases to specialized departments or management when necessary.
Provide product knowledge:
Stay updated on company products and services to provide information and upsell when appropriate.

Preferred candidate profile

Candidates open to work in
rotational shift (evening or night shifts)
Excellent communication skills.
Experience in In-house process.

Perks and Benefits:

Cab facility
Food from the company's end
Training for 1 month
2 days leave per week as per roaster.
Competitive incentives for rotational shifts over and above the CTC offered.

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