Urgent Hirings For Quality Analyst Role-Pune

Role & responsibilities

• Conduct Transaction Quality Audits
• Conduct Audit Data Analysis & Error Analysis
• Provide Transaction Quality Metrics
• Provide Feedback and suggestions for improvement
• Publish Dashboards at defined intervals
• Drive Quality Initiatives
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability, and Integrity of Data
• Customer Service experience required

Preferred Competencies

• Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis
• Establish controls on Transaction Processing aiming for a Zero-Defect Output
• Report and Publish Transaction Quality Metrics
• Publish Dashboards
• Provide Feedback and suggestions for improvement
• GAP Analysis & Controls
• Error Analysis and Root Cause Analysis for process deviations
• Adherence & record maintenance to Internal and External QMS Audit Requirements
• Continuous Focus and Drive to meet and exceed SLAs
• Drive process level quality initiatives
• Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations
• Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly basis
• Should have hands on experience on 7 QC tools.

Eligibility

• The applicant should have previous experience of 1 year in QA role and overall experience of minimum 2 Years.
• 1 Year of QA experience in Customer Service or Back office or Chat/Voice
• Excellent verbal and written communication in English
• The candidate should have excellent problem-solving capabilities and lateral thinking skills
• The candidate should be proficient in excel and power point
• Willingness to work in 24 X 7 work environment
• Good Knowledge of Audit and Evaluation function
• Analytical bent of mind having Knowledge of seven Quality tools.
• Ability to handle pressure and a natural go getter
• Continuous Focus and Drive to meet and exceed SLAs.
• Carry out Quality Initiatives.