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Sharda Consultancy Services
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Urgent hiring For US travel customer support (voice process)

Urgent hiring For US travel customer support (voice process)

Sharda Consultancy Services

1 - 6 years

3 - 5 Lacs

gurgaon haryana india

Posted:4 days ago| Platform: Foundit logo

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Skills Required

customer service technical support call management crm software voice communication

Work Mode

On-site

Job Type

Full Time

Job Description

Voice Support US Travel Process:

Handle inbound and outbound voice calls to assist US-based customers with post-booking queries, itinerary changes, cancellations, refunds, and general support.

Issue Resolution:

Provide timely and effective resolutions to customer concerns related to flights, hotels, or car rentals. Ensure high levels of customer satisfaction.

Travel Knowledge:

Use GDS or booking platforms to assist with re-issuance, date changes, and fare rules. Guide customers through travel policies and procedures.

Customer Interaction:

Maintain professional and empathetic communication at all times, ensuring a positive customer experience.

Shift & Schedule:

Work during US business hours (night shift) with a stable 5-day working schedule.

Candidate Requirements:

Experience:
Minimum 2 years in US travel customer support (voice process)
Communication:
Excellent English communication skills and strong problem-solving abilities
Shift:
Night shift (US time zone)
Schedule:
5 days working

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