Job
Description
Position: Claims Manager - Motor Insurance (OEM Business) Location: Pratap Nagar, Delhi Exp- Min 7 Years Job Summary: We're looking for a proactive and detail-oriented Claims Manager to handle motor insurance claims in partnership with OEM-authorized service centers. In this role, youll guide customers through the claims process, coordinate with partners and surveyors, and ensure claims are processed smoothly and fairly. Your job is to make sure every claim is handled efficiently, accurately, and with a customer-first mindset. Key Responsibilities: Manage end-to-end motor insurance claims, from registration to settlement, including coordination with Insurance Companies and partners. Act as the main point of contact between clients, insurers, surveyors, OEMs, and garages to ensure smooth communication and quick resolution. Review and verify claim documents, estimate costs, and ensure accurate and fair claim processing. Track claim status, follow up regularly, and maintain TAT and service quality standards. Handle escalations professionally, resolve disputes efficiently, and flag potential fraud or discrepancies. Maintain claim records, generate periodic reports, and identify trends to improve processes and turnaround time. Required Skills: 7-10 years of extensive experience in motor insurance claims, preferably with Insurance Broker Strong knowledge of insurance policies. Excellent communication, coordination, and analytical skills. Proactive approach with the ability to manage multiple claims efficiently. Proficient in MS Office and claims management tools. Availability for immediate joining or within a short notice period. Educational Qualifications: At least a Bachelors degree in any discipline is required, with a strong preference for candidates holding a degree in Mechanical Engineering . Additional professional certifications in Insurance, Risk Management, or related fields (e.g., CAIIB, CII Certification) will be considered an asset. Formal training or diploma in Motor Insurance or Claims Management is desirable. How to apply: Wed love to hear from you. Please send your updated CV to irecruitment@smcinsurance.com or whatsapp on 9311213961
