Unit Manager - Digital Platforms/Senior Unit Manager

Job Purpose
•One Web is one of the three large pieces of the companys omnipresence strategy and the most important.• It is an integrated platform offering a portfolio of products covering payments, cards, wallets, loans, deposits, mutual funds, and loans on lifestyle products ranging from consumer durables to home furnishing.• One Web platform will integrate our home-grown ecommerce store, insurance marketplace, investment marketplace, payments engine including BBPS and offer a consumer-tech experience to our customers.• It will be a dynamic digital platform which will be hyper-personalized for each customer and provide the right nudges across multiple channels to start, resume or finish the journey.• This is a managerial position where youll be the custodian of customer journey experiences on the One Web.• Analyse and synthesize data via UX research, usability testing, heuristic evaluation, functional and factual testing, data analysis tools like Google Analytics, Contentsquare to build engaging user experience.• With a customer obsession mindset and strong analytical and observational skills, you are required to lead a team of 3 and deliver the customer-experience objectives for the company.• Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomesDuties and Responsibilities
•Set-up various frameworks, processes for running the UX analytics unit.• Leverage customer behaviour data and draw inferences and hypothesis to create an exceptional customer journey and deliver superior experience.• Setting priorities for various projects and leading the same.Required Qualifications and Experience
•Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.