UK Voice process with Technical support & Troubleshooting

Job Description

Company Description At Cyanous, our mission is to empower every person and organization on the planet to achieve more. As a leading global information technology, consulting, and business process services company, we harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies. Our efforts are designed to help our clients adapt to the digital world and make them successful. We continually engage with our employees, clients, partners, public institutions, and community organizations across the globe to create impactful solutions. Role Description This is a full-time, on-site role for a UK Voice Process with Technical Support & Troubleshooting at Cyanous Software Private Limited located in Bengaluru. The role involves providing technical support to customers, troubleshooting issues, guiding clients through solutions, and recording and tracking customer queries. Additionally, the role includes supporting the business process improvement and delivering excellent customer service. Qualifications 1+ Analytical Skills and Business Process Improvement experience Strong Communication and Customer Service skills Experience in Training and developing support staff Excellent time management and problem-solving skills Ability to work independently and as part of a team Bachelor's degree in Information Technology, Computer Science, or related field preferred Previous experience in a technical support role is a plus Show more Show less