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Deloitte Consulting
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T&T- HC- WT- CSOD- Analyst- Bangalore

T&T- HC- WT- CSOD- Analyst- Bangalore

Deloitte Consulting

2 - 5 years

7 - 8 Lacs

bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

human capital client satisfaction ticketing senior analyst analytical manager technology research management analytics recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an

Analyst

in our

Workforce Transformation

Team you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

Review incoming tickets and prioritize based on urgency and impact.

Log new tickets accurately, ensuring all relevant details are captured.

Review and update system documentation, user manuals, and technical specifications.

Understanding of system interfaces, features, and functionalities

Respond to client inquiries with clear, concise communication.

Utilize scripts or knowledge bases to troubleshoot common issues.

Investigate and resolve more complex issues that require in-depth knowledge of the system.

Collaborate with technical teams or developers for advanced troubleshooting if needed.

Document solutions for frequently encountered issues to contribute to the knowledge base.

Update existing documentation based on new learnings or changes in the system.

Provide regular updates to clients on ticket status and resolution timelines.

Offer post-resolution support to ensure client satisfaction and understanding.

Stay updated on system updates, patches, and new features that impact support.

Participate in regular training sessions or team meetings to share knowledge and best practices.

Monitor key performance indicators (KPIs) related to ticket resolution times and client satisfaction.

Prepare reports summarizing support activities and outcomes for management review.

Share insights and learnings with peers during team meetings.

Desired qualifications

Proficiency in Cornerstone products is mandatory. Experience of working with other learning tech systems is preferred.

Experience of close to 2-5 years in Learning Technology Operate

Analytical mind-set.

Outstanding verbal and written communication skills.

Excellent academic credentials.

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