ServiceNow Implementations Specialist
As a
Consultant/Senior Consultant/Manager
in our ServiceNow Team you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -
Responsibilities & Requirements:
Location Pan India
- Experience in ITSM+integration/ ITOM / ITAM / ITBM / IRM /GRC / HRSD module with experience in implementation, configuration, updates & troubleshooting.
- Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB
- In depth Understanding of ServiceNow Discovery, Service Mapping technologies such as MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes.
- Good exposure to Event Management using ITOM workspace.
- Configuration experience of Noise Reduction and Alert grouping.
- Experience with AIOps for Alert o- relation using AI/ML
- Auto Remediation using AIOps
- Working knowledge of Network topics such as NMAP and credential less discovery
- Experience working wit Agentless and Agent based discovery
- Good to have if prior experience working with another Discovery application like HP uCMDB or BMC atrium etc.
- Good knowledge of ServiceNow CMDB & CSDM data model
- Experience and solutioning capabilities using Scoped Application
- Knowledge and experience working on Service Catalog, Portal and Building Catalog items.
- Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid- server
- Ability to perform research into technology partner or other vendor solutions in context of client requirements for integration
- Ability and fluency with Platform methodologies such as Flow Designer, Integration Hub, Workflow, Business Rules, Client Scripts, Script Includes, UI Policies and actions.
- Fluency with the latest platform features of latest ServiceNow release such as ROME.
- Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTP
- Understand the ServiceNow eco- system & working knowledge across one or more products apart from ITSM such as HRSD, GRC, SecOps, CSM etc.
Experience: 3 to 12 years of experience.
Education: Bachelors degree in Computer Science, Software Engineering, or a related field. Advanced degrees are a plus.
Education, Certifications And/or Experience Qualifications
- 3+ years working on the ServiceNow platform
- Degree or equivalent, preferably in Computer Science or Information Technology
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD) - Preferred
- ServiceNow Certified Implementation Specialist for ITSM and/or ITOM/Discovery/Service Mapping - Preferred
- ITIL Foundations Certification
Location and way of working
- Base location: PAN India
- This profile involves occasional travelling to client locations OR this profile does not involve extensive travel for work.
Your role as a Consultant/Senior Consultant/ Manager
We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
In addition to living our purpose, Consultant/Senior Consultant/Manager across our organization must strive to be:
- Inspiring - Leading with integrity to build inclusion and motivation
- Committed to creating purpose - Creating a sense of vision and purpose
- Agile - Achieving high- quality results through collaboration and Team unity
- Skilled at building diverse capability - Developing diverse capabilities for the future
- Persuasive / Influencing - Persuading and influencing stakeholders
- Collaborating - Partnering to build new solutions
- Delivering value - Showing commercial acumen
- Committed to expanding business - Leveraging new business opportunities
- Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
- Effective communication Must be well abled to have well- structured and well- articulated conversations to achieve win- win possibilities
- Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
- Managing change - Responding to changing environment with resilience
- Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
- Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
- Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
- Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.
