Key Responsibilities:
Quality Assurance & Compliance:
Develop and implement quality assurance frameworks for SOC operations.
Ensure adherence to cybersecurity standards (e.g., NIST, ISO 27001, MITRE ATT&CK).
Conduct regular audits of SOC processes, incident handling, and reporting.
Process Improvement:
Identify gaps and inefficiencies in SOC workflows and recommend improvements.
Lead initiatives for automation, standardization, and documentation of SOC procedures.
Collaborate with SOC leadership to refine triage playbooks and escalation protocols.
Metrics & Reporting:
Define and track key performance indicators (KPIs) such as MTTD, MTTR, false positive rates, and SLA adherence.
Generate periodic reports on SOC performance, quality trends, and improvement actions.
Present findings to senior leadership and recommend strategic changes.
Training & Enablement:
Develop and deliver training programs focused on quality standards and best practices.
Mentor SOC analysts on quality expectations and continuous improvement.
Coordinate simulation exercises (e.g., Red Team/Blue Team drills) to assess readiness and response quality.
Stakeholder Collaboration:
Work closely with incident response, threat intelligence, and compliance teams.
Support client audits and external assessments by providing quality documentation and evidence.
Act as a point of contact for quality-related escalations within SOC operations.
Required Skills & Experience:
5+ years in cybersecurity operations, with at least 2 years in a quality or audit-focused role.
Strong understanding of SOC tools and technologies (SIEM, SOAR, IDS/IPS, endpoint protection).
Experience with cybersecurity frameworks and regulatory requirements.
Excellent analytical, documentation, and communication skills.
Certifications such as CISSP, CISM, ISO 27001 Lead Auditor, or Six Sigma are highly desirable.
Desired qualifications
Location and way of working
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Base location: Bangalore
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Work from office.
Your role as Manager
We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
In addition to living our purpose, Senior Executive across our organization must strive to be:
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Inspiring - Leading with integrity to build inclusion and motivation
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Committed to creating purpose - Creating a sense of vision and purpose
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Agile - Achieving high-quality results through collaboration and Team unity
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Skilled at building diverse capability - Developing diverse capabilities for the future
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Persuasive / Influencing - Persuading and influencing stakeholders
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Collaborating - Partnering to build new solutions
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Delivering value - Showing commercial acumen
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Committed to expanding business - Leveraging new business opportunities
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Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
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Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
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Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
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Managing change - Responding to changing environment with resilience
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Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
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Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
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Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
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Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.
