True Value Manager

Job Role: True Value Manager (TVM)

Job Locations:

Overview:

True Value Manager (TVM)

Eligibility Criteria:

• Qualification:

  Preferably MBA in Marketing/Sales

• Age:

  3035 years

• Experience:

• 10–15 years in sales, with managerial experience
• Preferably from the automobile or consumer durables industry

Key Competencies:

• Deep understanding of the Pre-owned Car / Automobile Industry and market competition
• Strong knowledge of sourcing and selling processes
• Excellent customer service orientation
• Ability to plan marketing activities in line with regional strategies
• Leadership, negotiation, and team management skills
• Skill in motivating and developing subordinates
• Tech-savvy with knowledge of digital tools and computer applications

Roles & Responsibilities:

Operational Management:

• Ensure adherence to MSIL-defined SOPs and dealership processes
• Uphold True Value brand values in all dealership operations
• Maintain a delightful customer experience
• Source vehicles in line with customer demand and market trends
• Manage inventory effectively:
• Stock days, model mix, lead times, refurbishment cost control, and timely liquidation

Sales & Profitability:

• Monitor daily performance vs. targets
• Drive dealership profitability as per annual goals
• Assist ROs in deal closures and price corrections as needed
• Ensure adherence to the “First Time, Right Price” policy

Team & HR Management:

• Conduct daily morning briefings with all team members: SRO, RO, CCM, CCE, Valet, Security, etc.
• Discuss daily plans, review previous performance, and prepare for unexpected situations
• Support recruitment, salary finalization, incentive planning, training, and welfare schemes
• Ensure best HR practices to improve employee retention

Customer Handling:

• Manage customer complaints related to pricing, refurbishment, and certification
• Handle 2nd level escalations effectively
• Conduct Root Cause Analysis for recurring PSF feedback and ensure permanent resolution

Marketing & Business Development:

• Plan and organize POC events (for sourcing and selling)
• Coordinate with the marketing team for activities that generate quality enquiries

Contact Details:

Job Locations: