Troubleshooting Engineer

As a Troubleshooting Engineer at Zenatix, your role involves managing tickets on tools, providing on-site and remote technical support to customers, coordinating with internal teams and customers to resolve issues, and collaborating with field engineers for issue rectification. Additionally, you will troubleshoot RPI based Energy management systems, plan and manage inventory, troubleshoot field devices such as LT Panel, Relay, Contactor, Energy Meter, and possess knowledge of PLC and IoT (which is a plus). Key Responsibilities: - Ticket Management on tools. - On-site customer support and remote technical support. - Coordinate with internal team and customers for rectifying issues. - Coordinate with field engineer for rectifying the issues. - Troubleshooting of RPI based Energy management system, planning and inventory management. - Troubleshooting of field devices - LT Panel, Relay, Contactor, Energy Meter etc. - Knowledge of PLC and IoT is a plus. Qualifications/Requirements: - Bachelor's degree in Engineering (Electrical) or Diploma is a must. - Experience of 1 - 3 years. - Flexible to travel as this is a travelling job (70% travel and 30% desk job). Zenatix, the largest provider of IoT based automation and monitoring solutions, has over 2000 deployments across 200+ cities in India. Recently acquired by Schneider Electric, Zenatix continues to operate as an independent business focusing on delivering automation solutions for small and mid-sized buildings. The company's IoT technology is wireless first, mobile first and easy to deploy in commercial buildings of various sizes. Zenatix values integrity, transparency, trust, meritocracy, and ownership in its open office culture where employees work together in a collaborative environment. For more information, visit https://www.zenatix.com/,