Trip Planning Specialist

About Us At Traveleva, you will be part of a team that assists self-planners in creating unforgettable trips. Our approach involves offering free 1:1 trip planning sessions to help travelers build detailed and personalized itineraries. Unlike traditional travel agencies, we focus on empowering individuals to travel better rather than simply selling holiday packages. Our revenue comes from providing value-added services such as visa assistance, attraction tickets, and local transfers. About the Role As a Trip Planning Specialist at Traveleva, you will be responsible for combining your destination knowledge with empathy, organization, and post-trip care. This role goes beyond sales tactics - we prioritize assisting travelers in improving their travel experiences and rely on trust to drive conversions. You will oversee the entire traveler journey, from initial planning to on-trip support, all while maintaining strong commercial relationships. Responsibilities - Conduct consultative 1:1 trip planning sessions with travelers - Develop personalized itineraries tailored to individual interests, duration, and budgets - Establish trust and rapport with users through follow-ups and support without being overly persistent - Provide real-time assistance to travelers during their trips - Foster long-term relationships rather than focusing solely on one-time transactions - Coordinate with suppliers for transfers, attractions, and services - Ensure healthy profit margins (P&L) for each conversion Who We're Looking For We are seeking individuals who possess the following qualities: - Excellent communication skills in English (both spoken and written) and Hindi (spoken) - Empathy, organization, and attention to detail - Ability to handle real-time customer issues with composure and care - Proficiency in tools like Google Docs, Sheets, Microsoft Word, and Excel - Familiarity with AI tools and eagerness to automate workflows - Self-motivated, accountable, and open to learning - No prior experience in the travel industry is necessary, as we are cultivating a fresh approach to travel culture What You'll Get - Competitive compensation and performance incentives - Exposure to high-intent travelers from around the world - A role that combines customer experience, business ownership, and creativity - A collaborative, high-trust environment with no aggressive sales tactics - An opportunity to redefine the way modern travel is planned,