Posted:1 hour ago|
Platform:
On-site
Part Time
Key Responsibilities
Customer Interaction: Handle inbound and outbound calls, emails, and chats to assist customers with travel-related inquiries, flight options, and concerns.
Sales Support: Provide quotes, assist with bookings, and support the end-to-end sales process. Specially worked on Organic Leads including META.
Itinerary Planning: Help customers plan travel, primarily focusing on flights and related services in US market.
Target Achievement: Work towards achieving individual and team-based sales targets.
Relationship Management: Build and maintain strong client relationships to foster customer loyalty and repeat business.
CRM & Record Management: Update customer records, booking details, and interactions in the CRM system accurately (Hubspot)
Product Knowledge: Maintain up-to-date knowledge of travel products, airline policies, requirements, and promotions.
Documentation & Compliance: Ensure all travel documentation is accurate and compliant with US travel regulations.
Continuous Learning: Stay updated with travel trends, GDS systems, and industry best practices through regular training and self-learning.
✅ Requirements
· Bachelor’s or Master’s degree in Tourism, Hospitality, Business, or a related field (preferred).
· 2–4 years of experience in sales, customer service, or a related role.
· Proficiency in using CRM systems - Hubspot.
· Excellent communication and interpersonal skills, with the ability to build rapport with clients.
· Experience in sales process or customer service roles in US Market preferably with Travel Brands.
· Familiarity with GDS platforms (Sabre, Amadeus, Galileo) is a plus.
· Good understanding of airline process & policies and international travel documentation.
· Ability to think creatively and deliver solution-oriented outcomes.
· Willingness to work in a fast-paced, target-driven environment.
· Strong organizational skills and attention to detail.
· Ability to work independently and as part of a team in a fast-paced environment.
Job Type: Permanent
Pay: ₹15,000.00 - ₹60,000.00 per month
Application Question(s):
Work Location: In person
Asituj Global Services Pvt Ltd
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