Job
Description
About the Role We are seeking a dynamic and customer-centric Process Associate to join our team. In this role, you will engage with potential clients who reach out through our website and other organic channels. Your primary responsibility will be to understand their travel needs and convert these leads into confirmed bookings, and assisting them throughout their journey ensuring a seamless and personalized travel planning experience. Key Responsibilities Customer Interaction: Handle inbound and outbound calls, emails, and chats to assist customers with travel-related inquiries, flight options, and concerns. Sales Support: Provide quotes, assist with bookings, and support the end-to-end sales process. Itinerary Planning: Help customers plan travel, primarily focusing on flights and related services in US market. Target Achievement: Work towards achieving individual and team-based sales targets. Relationship Management: Build and maintain strong client relationships to foster customer loyalty and repeat business. CRM & Record Management: Update customer records, booking details, and interactions in the CRM system accurately. Product Knowledge: Maintain up-to-date knowledge of travel products, airline policies, requirements, and promotions. Documentation & Compliance: Ensure all travel documentation is accurate and compliant with US travel regulations. Continuous Learning: Stay updated with travel trends, GDS systems, and industry best practices through regular training and self-learning. Requirements · Bachelor’s or Master’s degree in Tourism, Hospitality, Business, or a related field (preferred). · 2–4 years of experience in sales, customer service, or a related role. · Proficiency in using CRM systems. · Excellent communication and interpersonal skills, with the ability to build rapport with clients. · Experience in sales process or customer service roles in US Market preferred. · Familiarity with GDS platforms (Sabre, Amadeus, Galileo) is a plus. · Good understanding of airline process & policies and international travel documentation. · Ability to think creatively and deliver solution-oriented outcomes. · Willingness to work in a fast-paced, target-driven environment. · Strong organizational skills and attention to detail. · Ability to work independently and as part of a team in a fast-paced environment. What We Offer Competitive salary and performance-based incentives Medical Insurance and Accident Cover Paid Leaves and Public Holidays Opportunity for growth and learning in the international travel domain Supportive and collaborative team environment Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹650,000.00 per year Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: In person
