Key Responsibilities · Respond promptly to inbound inquiries via phone, email, and chat from prospective travellers. · Understand client preferences and provide customized travel solutions, including flights, accommodations, tours, and transportation. · Utilize CRM tools to track leads, manage follow-ups, and maintain detailed records of client interactions. · Achieve and exceed sales targets and conversion rates by effectively closing sales. · Stay updated on travel trends, destination information, and industry best practices to provide informed recommendations. · Collaborate with the marketing team to provide feedback on lead quality and customer insights. · Assist clients with travel documentation, including visas and insurance, as needed. · Handle post-booking support, addressing changes, cancellations, and customer inquiries to ensure satisfaction ⬛ Requirements · Bachelor’s degree in Tourism, Hospitality, Business, or a related field (preferred). · 2–4 years of experience in travel sales, customer service, or a related role. · Proficiency in using CRM systems and travel booking platforms (e.g., Amadeus, Galileo, Sabre is a plus). · Excellent communication and interpersonal skills, with the ability to build rapport with clients. · Strong organizational skills and attention to detail. · Ability to work independently and as part of a team in a fast-paced environment. · Flexibility to work weekends or holidays, as needed, to accommodate client schedules. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Application Question(s): Have you worked on Brand Organic Leads ? Work Location: In person

Key Responsibilities: Create, shoot, and edit reels and short videos for Instagram, YouTube Shorts, and LinkedIn. Be camera-friendly and comfortable creating front-facing content (talking videos, travel tips, destination highlights, etc.). Design and edit graphics for all social media platforms—posts, carousels, stories, thumbnails, and more. Develop and execute creative organic content strategies tailored for the US audience. Collaborate with the design and content teams to ensure brand consistency. Analyze performance metrics and iterate strategies to boost organic growth and engagement . Research trends, hashtags, and platform-specific best practices, especially for Instagram . Grow organic followers and reach across all platforms, with a strong focus on Instagram. Monitor industry trends and competitor activity in the US travel market . Requirements: 2–3 years of proven experience as a Social Media Executive or Marketer , preferably in the US market . Strong video production skills — planning, shooting, editing short-form content. Experience building organic engagement and follower growth across platforms. On-camera confidence and strong communication skills. Portfolio of past content (reels, shorts, posts) required. Solid understanding of social media algorithms and trends. Knowledge of tools like Canva, CapCut, InShot, or Adobe Premiere Rush. Preferred Qualifications: Prior experience working in the US market as a Social Media Executive. MBA in Marketing or a related field. Background in travel and lifestyle content will be a strong advantage. Why Join Us? Opportunity to build a strong portfolio in a fast-growing US-based travel brand. Creative freedom and a supportive team environment. Exposure to international markets and marketing practices. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: In person

Key Responsibilities: Create, shoot, and edit reels and short videos for Instagram, YouTube Shorts, and LinkedIn. Be camera-friendly and comfortable creating front-facing content (talking videos, travel tips, destination highlights, etc.). Design and edit graphics for all social media platforms—posts, carousels, stories, thumbnails, and more. Develop and execute creative organic content strategies tailored for the US audience. Collaborate with the design and content teams to ensure brand consistency. Analyze performance metrics and iterate strategies to boost organic growth and engagement . Research trends, hashtags, and platform-specific best practices, especially for Instagram . Grow organic followers and reach across all platforms, with a strong focus on Instagram. Monitor industry trends and competitor activity in the US travel market . Requirements: 2–3 years of proven experience as a Social Media Executive or Marketer , preferably in the US market . Strong video production skills — planning, shooting, editing short-form content. Experience building organic engagement and follower growth across platforms. On-camera confidence and strong communication skills. Portfolio of past content (reels, shorts, posts) required. Solid understanding of social media algorithms and trends. Knowledge of tools like Canva, CapCut, InShot, or Adobe Premiere Rush. Preferred Qualifications: Prior experience working in the US market as a Social Media Executive. MBA in Marketing or a related field. Background in travel and lifestyle content will be a strong advantage. Why Join Us? Opportunity to build a strong portfolio in a fast-growing US-based travel brand. Creative freedom and a supportive team environment. Exposure to international markets and marketing practices. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: In person

About the Role We are seeking a dynamic and customer-centric Process Associate to join our team. In this role, you will engage with potential clients who reach out through our website and other organic channels. Your primary responsibility will be to understand their travel needs and convert these leads into confirmed bookings, and assisting them throughout their journey ensuring a seamless and personalized travel planning experience. Key Responsibilities Customer Interaction: Handle inbound and outbound calls, emails, and chats to assist customers with travel-related inquiries, flight options, and concerns. Sales Support: Provide quotes, assist with bookings, and support the end-to-end sales process. Itinerary Planning: Help customers plan travel, primarily focusing on flights and related services in US market. Target Achievement: Work towards achieving individual and team-based sales targets. Relationship Management: Build and maintain strong client relationships to foster customer loyalty and repeat business. CRM & Record Management: Update customer records, booking details, and interactions in the CRM system accurately. Product Knowledge: Maintain up-to-date knowledge of travel products, airline policies, requirements, and promotions. Documentation & Compliance: Ensure all travel documentation is accurate and compliant with US travel regulations. Continuous Learning: Stay updated with travel trends, GDS systems, and industry best practices through regular training and self-learning. Requirements · Bachelor’s or Master’s degree in Tourism, Hospitality, Business, or a related field (preferred). · 2–4 years of experience in sales, customer service, or a related role. · Proficiency in using CRM systems. · Excellent communication and interpersonal skills, with the ability to build rapport with clients. · Experience in sales process or customer service roles in US Market preferred. · Familiarity with GDS platforms (Sabre, Amadeus, Galileo) is a plus. · Good understanding of airline process & policies and international travel documentation. · Ability to think creatively and deliver solution-oriented outcomes. · Willingness to work in a fast-paced, target-driven environment. · Strong organizational skills and attention to detail. · Ability to work independently and as part of a team in a fast-paced environment. What We Offer Competitive salary and performance-based incentives Medical Insurance and Accident Cover Paid Leaves and Public Holidays Opportunity for growth and learning in the international travel domain Supportive and collaborative team environment Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹650,000.00 per year Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: In person

About the Role We are seeking a dynamic and customer-centric Process Associate to join our team. In this role, you will engage with potential clients who reach out through our website and other organic channels. Your primary responsibility will be to understand their travel needs and convert these leads into confirmed bookings, and assisting them throughout their journey ensuring a seamless and personalized travel planning experience. Key Responsibilities Customer Interaction: Handle inbound and outbound calls, emails, and chats to assist customers with travel-related inquiries, flight options, and concerns. Sales Support: Provide quotes, assist with bookings, and support the end-to-end sales process. Itinerary Planning: Help customers plan travel, primarily focusing on flights and related services in US market. Target Achievement: Work towards achieving individual and team-based sales targets. Relationship Management: Build and maintain strong client relationships to foster customer loyalty and repeat business. CRM & Record Management: Update customer records, booking details, and interactions in the CRM system accurately. Product Knowledge: Maintain up-to-date knowledge of travel products, airline policies, requirements, and promotions. Documentation & Compliance: Ensure all travel documentation is accurate and compliant with US travel regulations. Continuous Learning: Stay updated with travel trends, GDS systems, and industry best practices through regular training and self-learning. Requirements · Bachelor’s or Master’s degree in Tourism, Hospitality, Business, or a related field (preferred). · 2–4 years of experience in sales, customer service, or a related role. · Proficiency in using CRM systems. · Excellent communication and interpersonal skills, with the ability to build rapport with clients. · Experience in sales process or customer service roles in US Market preferred. · Familiarity with GDS platforms (Sabre, Amadeus, Galileo) is a plus. · Good understanding of airline process & policies and international travel documentation. · Ability to think creatively and deliver solution-oriented outcomes. · Willingness to work in a fast-paced, target-driven environment. · Strong organizational skills and attention to detail. · Ability to work independently and as part of a team in a fast-paced environment. What We Offer Competitive salary and performance-based incentives Medical Insurance and Accident Cover Paid Leaves and Public Holidays Opportunity for growth and learning in the international travel domain Supportive and collaborative team environment Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹650,000.00 per year Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: In person

About the Role: We are seeking a skilled and enthusiastic Product & Process Trainer to join our growing travel company. The ideal candidate will be responsible for educating teams on our proprietary travel website's features, operational workflows, and customer interaction processes to drive organic sales. He/She will help build employee capability through structured learning interventions and real-time coaching, ensuring teams are confident in handling inbound inquiries , outbound calls and converting them into successful bookings. Key Responsibilities: Product & Process Training: Design and deliver comprehensive training programs on travel website features, user navigation, workflows, and booking procedures. Conduct induction, refresher, and upskilling sessions for sales and customer support teams. Create engaging SOPs, knowledge bases, and support material in sync with the website updates and product rollouts. Collaborate with Operations and Marketing teams to stay up to date on changes and ensure training reflects current business priorities. Monitor employee performance post-training and provide feedback, coaching, and on-the-job support to enhance product knowledge and sales skills. Sales Enablement via Organic Leads: Train employees to understand customer psychology and use the travel website efficiently to close inbound sales. Develop scripts, objection handling tips, and scenario-based training to convert organic leads from calls and chats. Assess gaps in product understanding or process adherence and create remedial plans to bridge them. Voice & Accent and Communication Training: Assess voice quality and communication effectiveness of customer-facing agents. Conduct voice & accent neutralization sessions to enhance clarity and customer comfort. Improve pronunciation, fluency, and soft skills to support high-quality customer interactions. Quality Assurance & Evaluation: Track training effectiveness using metrics like lead conversion, call handling quality, and product accuracy. Maintain training schedules, feedback logs, attendance records, and performance evaluations. Recommend and implement continuous improvements in training delivery and content. Key Requirements: Bachelor’s degree in any discipline (preferred: Communication, Travel & Tourism, English, or related fields). Minimum 4 years of experience in product/process training in a BPO, travel, or tech-enabled services environment. Exceptional facilitation and presentation skills with a strong grasp of adult learning principles. Solid knowledge of online training tools (e.g., Google Slides, PowerPoint) and LMS platforms. Proven ability to simplify complex technical content into digestible training sessions. Clear, neutral English accent with strong command over grammar and business communication. Experience with CRM, travel booking tools (e.g., GDS/Amadeus/Sabre – optional but a plus). Comfortable delivering both in-person and virtual training sessions. Preferred Skills: Prior experience training teams in travel sales or customer service. Understanding of organic lead sales funnels and conversion tactics. Certification in communication or accent training is a bonus. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹80,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Quarterly bonus Education: Bachelor's (Preferred) Experience: Training & development: 2 years (Required) Work Location: In person

About the Role: We are seeking a skilled and enthusiastic Product & Process Trainer to join our growing travel company. The ideal candidate will be responsible for educating teams on our proprietary travel website's features, operational workflows, and customer interaction processes to drive organic sales. He/She will help build employee capability through structured learning interventions and real-time coaching, ensuring teams are confident in handling inbound inquiries , outbound calls and converting them into successful bookings. Key Responsibilities: Product & Process Training: Design and deliver comprehensive training programs on travel website features, user navigation, workflows, and booking procedures. Conduct induction, refresher, and upskilling sessions for sales and customer support teams. Create engaging SOPs, knowledge bases, and support material in sync with the website updates and product rollouts. Collaborate with Operations and Marketing teams to stay up to date on changes and ensure training reflects current business priorities. Monitor employee performance post-training and provide feedback, coaching, and on-the-job support to enhance product knowledge and sales skills. Sales Enablement via Organic Leads: Train employees to understand customer psychology and use the travel website efficiently to close inbound sales. Develop scripts, objection handling tips, and scenario-based training to convert organic leads from calls and chats. Assess gaps in product understanding or process adherence and create remedial plans to bridge them. Voice & Accent and Communication Training: Assess voice quality and communication effectiveness of customer-facing agents. Conduct voice & accent neutralization sessions to enhance clarity and customer comfort. Improve pronunciation, fluency, and soft skills to support high-quality customer interactions. Quality Assurance & Evaluation: Track training effectiveness using metrics like lead conversion, call handling quality, and product accuracy. Maintain training schedules, feedback logs, attendance records, and performance evaluations. Recommend and implement continuous improvements in training delivery and content. Key Requirements: Bachelor’s degree in any discipline (preferred: Communication, Travel & Tourism, English, or related fields). Minimum 4 years of experience in product/process training in a BPO, travel, or tech-enabled services environment. Exceptional facilitation and presentation skills with a strong grasp of adult learning principles. Solid knowledge of online training tools (e.g., Google Slides, PowerPoint) and LMS platforms. Proven ability to simplify complex technical content into digestible training sessions. Clear, neutral English accent with strong command over grammar and business communication. Experience with CRM, travel booking tools (e.g., GDS/Amadeus/Sabre – optional but a plus). Comfortable delivering both in-person and virtual training sessions. Preferred Skills: Prior experience training teams in travel sales or customer service. Understanding of organic lead sales funnels and conversion tactics. Certification in communication or accent training is a bonus. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹80,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Quarterly bonus Education: Bachelor's (Preferred) Experience: Training & development: 2 years (Required) Work Location: In person

Job Summary We are seeking a skilled Content Writer to develop high-quality, compelling, and informative content for the Travelay process . The ideal candidate should have prior experience writing for the U.S. market , with a good understanding of aviation, travel technology, and customer experience domains. You will be responsible for crafting B2B and B2C content that speaks clearly to industry professionals, business users, and end customers. Key Responsibilities Create clear, concise, and engaging content for websites, email campaigns, product documentation, marketing materials, and process documentation. Develop customer-centric and technically accurate content focused on air travel services, airport operations, automation processes, and personalized travel solutions. Translate complex processes and product details into user-friendly content for both technical and non-technical audiences. Collaborate with process teams, marketing specialists, and product owners at Asituj and Travelay to ensure messaging consistency. Adapt content for various formats, including digital marketing, blogs, landing pages, whitepapers, and in-app guides. Ensure all content aligns with brand tone, is grammatically correct, and optimized for clarity and impact. Understand and align content with U.S. business and cultural communication standards. Requirements Proven experience as a content writer, preferably in the air travel , aviation , or tech-driven customer experience domains. Strong understanding of the U.S. market – style, tone, and audience expectations. Excellent English writing, editing, and proofreading skills. Ability to grasp complex technical processes and explain them in a simplified manner. Familiarity with content tools such as WordPress, Grammarly, SEO basics, MS Office, or Google Workspace. Knowledge of process documentation and automation solutions is a plus. Self-motivated, detail-oriented, and able to meet deadlines independently. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person

Key Responsibilities Plan, execute, and manage off-page SEO campaigns focused on backlink acquisition . Build high-quality, relevant, and authoritative backlinks through guest posting, blogger outreach, directory submissions, and niche edits. Identify new link-building opportunities through competitor analysis and SEO tools. Collaborate with the content team to create SEO-optimized guest posts and linkable assets. Track backlink profile and performance using tools like Ahrefs, SEMrush, Moz, or Google Search Console. Maintain a detailed record of backlinks, outreach campaigns, and domain authority progress. Ensure all backlinks comply with search engine guidelines and avoid toxic/spammy links. Regularly audit backlink profiles and disavow harmful links when necessary. Requirements 1–2 years of hands-on experience in SEO and backlink building . Strong knowledge of white-hat link building strategies and tools. Familiarity with SEO tools like Ahrefs, SEMrush, Moz, Ubersuggest, or similar. Good understanding of search engine algorithms and ranking factors. Excellent written and verbal communication skills for outreach and collaboration. Ability to work independently, manage multiple campaigns, and meet deadlines. Nice to Have Experience with international or U.S. market link-building campaigns. Knowledge of anchor text strategy and domain authority metrics. Familiarity with other SEO activities such as on-page optimization and technical audits. Basic understanding of HTML and CMS platforms like WordPress. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: In person

Key Responsibilities: Frontend Responsibilities Develop responsive and mobile-friendly user interfaces. Translate UI/UX designs into high-quality code using: HTML5 CSS3 JavaScript/jQuery Use of page builders like Elementor or Gutenberg. Ensure cross-browser compatibility and accessibility. Backend Responsibilities Customize or develop WordPress themes and plugins. Write clean and scalable PHP code. Manage and optimize MySQL databases. Integrate third-party APIs and services. Use Git for version control and team collaboration. Key Requirements: Bachelor’s degree in Computer Science, Information Technology, or related field (preferred but not mandatory). Relevant WordPress certifications or an impressive development portfolio preferred. Proven record of creating custom WordPress themes and plugins. Experience with API integration and managing production-ready websites. 3–5 years of hands-on experience in WordPress development. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: In person

Job Summary We are seeking a skilled Content Writer to develop high-quality, compelling, and informative content for the Travelay process . The ideal candidate should have prior experience writing for the U.S. market , with a good understanding of aviation, travel technology, and customer experience domains. You will be responsible for crafting B2B and B2C content that speaks clearly to industry professionals, business users, and end customers. Key Responsibilities Create clear, concise, and engaging content for websites, email campaigns, product documentation, marketing materials, and process documentation. Develop customer-centric and technically accurate content focused on air travel services, airport operations, automation processes, and personalized travel solutions. Translate complex processes and product details into user-friendly content for both technical and non-technical audiences. Collaborate with process teams, marketing specialists, and product owners at Asituj and Travelay to ensure messaging consistency. Adapt content for various formats, including digital marketing, blogs, landing pages, whitepapers, and in-app guides. Ensure all content aligns with brand tone, is grammatically correct, and optimized for clarity and impact. Understand and align content with U.S. business and cultural communication standards. Requirements Proven experience as a content writer, preferably in the air travel , aviation , or tech-driven customer experience domains. Strong understanding of the U.S. market – style, tone, and audience expectations. Excellent English writing, editing, and proofreading skills. Ability to grasp complex technical processes and explain them in a simplified manner. Familiarity with content tools such as WordPress, Grammarly, SEO basics, MS Office, or Google Workspace. Knowledge of process documentation and automation solutions is a plus. Self-motivated, detail-oriented, and able to meet deadlines independently. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person

Key Responsibilities Plan, execute, and manage off-page SEO campaigns focused on backlink acquisition . Build high-quality, relevant, and authoritative backlinks through guest posting, blogger outreach, directory submissions, and niche edits. Identify new link-building opportunities through competitor analysis and SEO tools. Collaborate with the content team to create SEO-optimized guest posts and linkable assets. Track backlink profile and performance using tools like Ahrefs, SEMrush, Moz, or Google Search Console. Maintain a detailed record of backlinks, outreach campaigns, and domain authority progress. Ensure all backlinks comply with search engine guidelines and avoid toxic/spammy links. Regularly audit backlink profiles and disavow harmful links when necessary. Requirements 1–2 years of hands-on experience in SEO and backlink building . Strong knowledge of white-hat link building strategies and tools. Familiarity with SEO tools like Ahrefs, SEMrush, Moz, Ubersuggest, or similar. Good understanding of search engine algorithms and ranking factors. Excellent written and verbal communication skills for outreach and collaboration. Ability to work independently, manage multiple campaigns, and meet deadlines. Nice to Have Experience with international or U.S. market link-building campaigns. Knowledge of anchor text strategy and domain authority metrics. Familiarity with other SEO activities such as on-page optimization and technical audits. Basic understanding of HTML and CMS platforms like WordPress. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: In person

About the Role: The Full Stack WordPress Developer is responsible for developing and maintaining dynamic, responsive websites using the WordPress CMS. This role involves full-stack capabilities including front-end development (HTML, CSS, JavaScript), back-end programming (PHP, MySQL), custom plugin development, and version control using Git. The candidate must have a strong eye for detail, problem-solving capabilities, and a good understanding of user experience, performance, and security. Key Responsibilities: Frontend Responsibilities Develop responsive and mobile-friendly user interfaces. Translate UI/UX designs into high-quality code using: HTML5 CSS3 JavaScript/jQuery Use of page builders like Elementor or Gutenberg. Ensure cross-browser compatibility and accessibility. Backend Responsibilities Customize or develop WordPress themes and plugins. Write clean and scalable PHP code. Manage and optimize MySQL databases. Integrate third-party APIs and services. Use Git for version control and team collaboration. Key Requirements: Bachelor’s degree in Computer Science, Information Technology, or related field (preferred but not mandatory). Relevant WordPress certifications or an impressive development portfolio preferred. Proven record of creating custom WordPress themes and plugins. Experience with API integration (CRM, Payment Gateways, Chatbot and GDS – Amadeus/Sabre/Galileo ) and managing production-ready websites. 3–5 years of hands-on experience in WordPress development. Job Type: Full-time Pay: ₹30,000.00 - ₹60,000.00 per month Benefits: Health insurance Paid sick time Paid time off Work Location: In person