Travel Sales And Reservations Executive

Company Description:

TheSqua.re Serviced Apartments is a global marketplace offering bespoke serviced accommodation in over 900 cities worldwide. With more than 500,000 premium serviced apartments listed, we provide top-notch accommodation options in key economic hubs like London, Paris, New York, Tokyo, and more. We focus on delivering comfort and convenience for corporate travelers during their business trips. Our goal is to ensure that each guest feels at home, no matter where they are in the world.

Role Description:

This is a full-time on-site role for a Travel Sales and Reservations Executive based in South Delhi. The Executive will be responsible for engaging with potential clients, managing reservations and converting the incoming leads into successful bookings, providing customer service, and aiding in the planning and coordination of travel itineraries. Day-to-day tasks include responding to inquiries, processing bookings, offering tailored accommodation solutions, and addressing any issues that may arise during the travel process. The role requires excellent communication skills and a customer-focused approach.

JD:

· To answer the queries of the guests through mail & over the phone, & upselling the services using the best sales skills.

· Closure of the inquiry by the agent by converting the generated leads to successful bookings, thereby generating the revenue along with the team.

· Ensure that customer queries/ complaints are addressed in a timely and efficient manner, and that calling TAT is maintained

· Ensure customer satisfaction at all times by providing quality services to meet individual customer needs. To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.

· Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives.

· To ensure that all client details are fully completed, including marketing information. To ensure that the agent has full knowledge of their own and competitors titles in order to achieve the requirements of this role.

· To constantly seek out new revenue generating opportunities to ensure that company targets are met. 

Requirements:

· 4 to 5 years of experience in travel sales (International Process) or reservations

· Preferably from the Travel/ Hospitality industry having a knowledge of UK and US market

· Excellent communication, sales acumen and presentation skills

· High energy levels, good analytical & problem solving skills, positive attitude.

. Excellent time management, prioritization and organization skills

. Should be a team player

Hiring For Below Processes:

1. UK Process

   : Afternoon Shift (Time Window: 1 PM to 11:30 PM)

2. US Process:

   Permanent Night Shift (Time Window: 7 PM to 5:30 AM)

Shift Duration: