Reservations Manager (Assistant HOD) - US Process

About the Role:

Reservations Manager

travel sales and reservations

night shift operations (9:00 PM – 5:30 AM)

Job Responsibilities:

·        Responsible for handling duties as the second person in command to the Head of the department.

·        Responsible for supervising the team performance and on floor delivery of tasks

·        To answer the queries of the guests through mail & over the phone & up selling the services using the best marketing skills.

·        Responsible for achieving set revenue targets by maximizing sales along with the team.

·        Ensure that customer queries/ complaints are addressed in a timely and efficient manner.

·        Ensure customer satisfaction at all times by providing quality services to meet individual customer needs.

·        To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.

·        Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives.

·        To ensure that all client details are fully completed, including marketing information.

·        To ensure that you have knowledge of your own and competitors titles in order to achieve the requirements of this role.

·        To constantly seek out new revenue generating opportunities to ensure that company targets are met. 

*Shift Timings:

Required Candidate profile:

·        8 to 10 years of experience in reservations/ Travel Sales (US Process preferable)

·        Preferably from the Travel/ Hotel/ Hospitality industry

·        Should have prior experience working in a night shift setting, should be comfortable working in a permanent night shift

·        Excellent communication and presentation skills

·        High energy levels, good analytical & problem solving skills, organizing skills, positive attitude.

·        Should possess exceptional leadership skills and attention to detail