Travel Operations Consultant

Company Description

Travelverse, founded in 2022 and based in Gurgaon, is a platform for travel enthusiasts to plan, customize, and book their holidays with complete control over their budget and itinerary. With live trip support, customers can rely on our experts for any emergencies. At Travelverse, we value every small win, promote a friendly work environment, and strive to make travel accessible to everyone.

The Role:

As a Travel Operations Consultant, you will be the backbone of our service delivery, ensuring all aspects of the travel process run smoothly from booking to post-trip follow-up. You will work closely with our sales and client success teams to transform trip itineraries into perfectly executed travel arrangements.

Key Responsibilities:

• Booking and Ticketing:

  Manage, process, and confirm complex travel arrangements, including flights, hotels, ground transport, and activities, using GDS (Global Distribution System) and various booking platforms.

• Operational Efficiency:

  Streamline and document internal operational procedures to improve efficiency and accuracy in booking and invoicing processes.

• Vendor Relations:

  Liaise with vendors, airlines, and suppliers to negotiate rates, resolve booking issues, and ensure service quality.

• Quality Control:

  Conduct thorough quality checks on all confirmed bookings and documentation (e.g., visas, insurance) before final delivery to the client.

• Problem Resolution:

  Act as the primary point of contact for operational issues, quickly and effectively resolving changes, cancellations, and on-trip disruptions.

• System Management:

  Maintain and update client profiles, booking records, and operational databases accurately.

What You'll Bring:

• Experience:

  Minimum of

  (1)

  years of experience in a Travel Operations, Reservations, or Ticketing role within the travel industry.

• GDS Proficiency:

  Mandatory

  expertise in using a major GDS (e.g., Amadeus, Sabre, Galileo). (Please specify which one(s) your company uses).

• Knowledge:

  Deep understanding of IATA regulations, ticketing procedures, fare rules, and destination/supplier knowledge.

• Skills:

  Exceptional organizational skills, high attention to detail, and proven ability to manage multiple complex tasks under pressure.

• Communication:

  Excellent written and verbal communication skills for effective interaction with clients, vendors, and team members.

• Education:

  (Optional: Degree in Travel & Tourism, Business Administration, or related field is a plus).