Travel Operations Consultant

About Adventures Overland: (AO Experiences)

Adventures Overland, is India's leading expedition company, known for its life-transforming road trips and cross-border drives across six continents. With one Guinness Record and fifteen

Limca Book of Records, we have set a benchmark for excellence in long-distance driving. Our

accolades include Indias Leading Tour Operator at the World Travel Awards from 2020 to 2022,

and Best Niche Tour Operator at SATTE Awards 2020. Featured in renowned media outlets such

as BBC News, CNN Travel, National Geographic, and more, we are recognized as the very best in self-drive road trips. AO Experiences is a branch of Adventures Overland in Mumbai.

About the Role

We are seeking an experienced and detail-oriented *Operations Executive* with

comprehensive **destination knowledge*, and a proven track record of managing travel

operations. The candidate will play a key role in ensuring smooth and efficient travel bookings,

customer assistance, and operational coordination across our travel business.

Key Responsibilities:

- Handle international and domestic air ticketing with accuracy and efficiency.

- Manage issuance, reissuance, voids, refunds, and exchanges of tickets.

- Provide expert advice to clients and colleagues on routing, fares, and destination-related travel information.

- Coordinate with airlines, hotels, DMCs, and other service providers for seamless travel

arrangements.

- Ensure excellent customer support for pre-travel queries, booking modifications, and on-trip

assistance.

- Maintain updated knowledge of airline policies, fare structures, and visa regulations.

- Prepare MIS reports, monitor PNRs, and ensure timely follow-ups.

- Support the team in handling group bookings, corporate travel, and special itineraries.

- Ensure compliance with company SOPs, service delivery standards, and industry best

practices.

Skills and Qualifications:

- Minimum *3 years of relevant experience* in ticketing and travel operations.

- In-depth knowledge of *global destinations, corporate travel, and leisure itineraries*.

- Excellent communication and customer service skills.

- Ability to multitask in a fast-paced travel environment.

- Problem-solving mindset with attention to detail and accuracy.

- Strong coordination and negotiation skills with vendors and suppliers.

Education:* - Graduate degree (preferably in Travel & Tourism, Hospitality, or related field). - Additional certifications in GDS / IATA or Amadeus preferred

Benefits

• Competitive salary commensurate with experience.

• Opportunities for professional growth and career advancement.

• Dynamic and collaborative work environment with a focus on innovation and creativity.

If you are passionate about Operations and looking for an exciting opportunity to make an

impact, wed love to hear from you! Apply now to join our team and help us take our team

efforts to the next level.