Travel Head

Role & responsibilities

1. Process Management and Optimization:

- Oversee and optimize backend operations processes to enhance efficiency and accuracy.

- Develop, implement, and refine operational workflows to streamline travel booking, billing, and customer service processes.

- Monitor and analyze operational metrics to identify areas for improvement and implement corrective actions.

2. System Administration:

- Manage and maintain backend systems, ensuring they are up-to-date and running smoothly.

- Co-ordinate with IT teams to troubleshoot and resolve any system issues.

- Ensure data integrity and security across all systems and databases.

3. Team Leadership and Development:

- Lead and mentor a team of backend operations team, fostering a collaborative and high-performance culture.

- Conduct regular performance reviews and provide ongoing training and development opportunities.

- Facilitate effective communication and coordination within the team and with other departments.

4. Project Management:

- Lead and manage operations projects, from planning through execution and evaluation.

- Coordinate with cross-functional teams to ensure project goals are met on time and within budget.

- Prepare and present project status reports to HOD.

5. Compliance and Risk Management:

- Ensure all backend operations comply with industry regulations and company policies.

- Identify potential risks in operational processes and develop mitigation strategies.

- Maintain up-to-date knowledge of regulatory changes and ensure the team is informed and compliant.

6. Vendor and Stakeholder Management:

- Manage relationships with external vendors and service providers.

- Negotiate contracts and service level agreements to ensure high-quality service delivery.

- Liaise with stakeholders to understand their needs and ensure backend operations support business objectives.

7. Continuous Improvement:

- Implement best practices and innovative solutions to improve operational efficiency and customer satisfaction.

- Time-to-Time reviews and assessments of backend operations to identify and address areas for improvement.

8. Business Development

- Manage the existing business and plan for further future business development by improvement in existing business process or addition of new services/partners

Preferred candidate profile

- Bachelors degree in Business Administration, Operations Management, Information Technology, or a related field.

- Proven experience in the travel industry is highly preferred.

- Strong knowledge of backend systems, database management, and process optimization techniques.

- Excellent leadership and team management skills.

- Strong analytical and problem-solving abilities.

- Exceptional organizational and project management skills.

- Excellent communication and interpersonal skills.

- Ability to manage multiple priorities.