Travel Executive

Key Responsibilities Customer Service & Consultation: Act as a dedicated point of contact for clients, helping them identify and select the best travel packages, destinations, and activities that align with their interests, budget, and schedule. Provide end-to-end service, guiding them through every stage of their travel plans. Travel Planning & Booking: Efficiently book flights, reserve hotel accommodations, arrange car rentals, and secure cruise and tour bookings. Create detailed, customized itineraries that outline daily activities, transportation, and special arrangements. Negotiating Rates: Proactively negotiate with airlines, hotels, tour operators, and other vendors to secure the most competitive rates and maximize the client's travel budget. Providing Travel Information: Equip clients with comprehensive travel information, including visa requirements, vaccination guidelines, local customs, and safety tips. Provide essential guides, itineraries, brochures, and maps to enhance their travel experience. Problem Resolution: Act as the primary support for clients, ready to resolve any issues that may arise during their trip, such as flight delays, lost luggage, or unexpected changes to their itinerary. Client Data Management: Maintain an organized and confidential database of client details, including travel preferences, historical booking information, and communication logs, to personalize future services. Meeting Sales Targets: Actively work towards achieving and exceeding sales and revenue targets by promoting travel packages, upselling services, and building a loyal client base. Industry Knowledge: Stay current on domestic and international travel trends, new destinations, emerging technologies, and changes in travel regulations to provide clients with the most up-to-date and valuable advice. Technology Proficiency: Utilize various travel technology platforms, including Global Distribution Systems (GDS), Customer Relationship Management (CRM) software, and other booking tools, to manage reservations and client information efficiently. Skills and Qualifications Experience: Proven experience in a travel agency, corporate travel department, or a similar role is highly desirable. Communication: Excellent verbal and written communication skills for effective client and vendor interactions. Technical Skills: Proficiency in travel booking software and Global Distribution Systems (GDS) is a must. Sales Acumen: Strong sales and negotiation skills with a track record of meeting or exceeding targets. Problem-Solving: The ability to think quickly and creatively to resolve issues under pressure. Attention to Detail: Meticulous organizational skills to ensure all bookings and itineraries are accurate. Customer Focus: A genuine passion for travel and a commitment to providing exceptional customer service. Adaptability: The ability to stay flexible and manage multiple priorities in a dynamic and fast-paced environment.