Travel and Expense Specialist

This Position reports to:

Role

In this role you will ensure day-to-day processing of functional Travel and Expenses (T&E) requests related to one or multiple business(es), handling both complex and escalated tasks. Also, you will ensure appropriate support to internal/external customers and deliver accurate and timely processing of information for all stakeholders. This opportunity is open for 2 hirings.

This role is contributing to the Motion business based in Bangalore, India

Key Responsibilities

• Address ServiceNow tickets, emails, and Teams messages from employees and managers regarding travel and expense (T&E) policies, procedures, and system-related issues.
• Troubleshoot and resolve technical issues in Concur, including posting failures and interface issues with accounting systems, escalating when necessary.
• Provide training and support to employees and managers on Concur usage and ensure compliance with company T&E policies and standards.
• Configure, test, and maintain Concur settings to ensure smooth system functionality and support T&E operations.
• Administer and maintain configurations in tools such as AppZen, ServiceNow, and WalkMe to address critical T&E issues.
• Identify process improvement opportunities, maintain accurate documentation, and contribute to team knowledge and service enhancement.
• Prepare reports, analyze T&E data, and present insights and recommendations to stakeholders.
• Coordinate with internal stakeholders on operational topics and support T&E Managers in communicating policies and handling escalated or complex issues.

Qualifications

• Bachelors or higher degree in a related field.
• 8+ years of experience in Travel and Expenses management processes.
• Hands-on experience in ServiceNow or similar customer support systems as well as proficiency in Concur.
• Excellent communication skills in English, both written and verbal.
• Ability to work independently and as part of team in a fast-paced environment.