Transition Manager

Job title

• Grade: L2 (only for internal Job description) L2.1 5y+ / L2.2 7y+
• Hiring Manager: Bogota / Hyderabad / Budapest / Kuala Lumpur Transition Lead (only for internal Job description)
• Location: Bogota / Hyderabad / Budapest / Kuala Lumpur
• 50% Remote working and no travel expected
• Job type: Permanent Full time

About the job

Our Team:

This position is part of Business Operations BU, within Global Hub Operations and Transitions Management organization and reporting to the Bogota / Hyderabad / Budapest / Kuala Lumpur Transition Lead.

Global Transitions Management is the team managing Business Operations transitions to deliver the BO strategic roadmap both now and for the future.

The role will provide transition leadership to implement strategic initiatives and will be responsible for managing and implementing transitions to deliver value in the end-to-end processes. This role is focused on initiatives of high complexity, that can span transversally across end-to-end process areas and regions, in an environment with a high degree of interdependent changes and advanced technologies.

Main responsibilities:

• Transition management throughout the transition life cycle.
• Develop drive transition plan(s) at the right level, identifying sequence of activities, durations, dependencies, milestones, deliverables, resources, etc. Ensure transition methodology, operational policies and processes are consistently applied and adhered to (e.g. legal, regulatory, quality, internal control, etc.).
• Manage and report on actual progress against plan, providing regular visibility to overall transition status (e.g. accomplishments, next steps, issues, risks, action items, interdependencies, etc.).
• Facilitate/lead transition and transversal meetings and/or workshops as required, typically involving cross-functional teams at the global and/or regional level. Establish rules for decision making and issue resolution protocols that enable/empower teams efficiently and effectively.
• Prioritize, challenge, and resolve issues and proactively identify/manage transition risks (e.g. Risk Assessments).
• Define lead the change management components to increase employee adoption and utilization (e.g. stakeholder impact management, communications, training, etc.).
• Monitor progress of project for business value (benefits planned vs. actual), document lessons learned and best practices, and close out project summarizing achievements improvements.

About you

• Experience

  :
• 7+ years experience.
• Proven experience in transitions or consultancy in shared services sector.
• Operational experience with processes is a plus.
• Proven track record of project oversight.

• Soft skills

  :
• Excellent stakeholder management skills.
• Excellent written and oral communication inter-personal skills.
• Self-starter, initiative-taker, and ability to work independently under pressure and deliver high level of customer service.
• Exceptional multi-tasker, able to establish priorities and timelines.
• Ability to lead and motivate transition teams, team members with indirect reporting relationships across multiple geographies.
• Efficient analytical skills; attention to detail.
• Adaptability to work in ambiguous, constantly changing situations, including flexibility in working hours to accommodate working with different regions/geographies.
• Ability to develop high-quality presentations.

• Technical skills

  :
• Programs, Project and/or Change Management certification (e.g. MSP, PMP, Prosci) is a plus.
• Agile certification (e.g. Scrum Master, Product Owner, etc.) is a plus.
• Knowledge of LEAN/Six Sigma/Continuous Improvement (CI) methodologies - Certifications in these areas a plus.

• Education

  : Bachelor s degree (or equivalent) in a business or project management related field.

• Languages

  : Fluent in English (minimum of strong B2 level required).