Transition Manager

Role & responsibilities

Analyzes client business processes on off-shoring and develops transition plan for identified processes. Ensures maximum value to client & TCS while doing the same. • Creates an effective project team with appropriate team composition • Ensures required resources are arranged for transition-related training delivery • Escalation Management-Interacts with stakeholders in infrastructure services, administration, etc to ensure appropriate connectivity and software installation, hardware and such other resources / logistics • Monitors through effective dashboards the overall functioning of processes, identifies improvement areas and implementing adequate measures to maximize customer satisfaction levels during the transition phase • Monitors Voice of Customer as captured during transition phases • Ensure business operational design are reviewed and appropriate measurement systems are put in place to capture operational metrics • Serves as the point of escalation for customers in transition-related matters (related to methodology validation, transition milestones, staffing, training, etc.) • Ensure the process through transition, piloting and finally handing over to service delivery team in the Business As Usual (BAU) mode as per deadlines Risk Assessment and Mitigation: • Does risk assessment as required • Develops appropriate business continuity plans & communicates the same to stakeholders Talent Sourcing & Learning Support: • Provide definite skill set & job descriptions, explain the same to HR, Delivery and L&D • Provide pre-process training content to L&D • Participates in learning sessions to share ones own expertise in process / domain / management scope as required